Zero tolerance pledge on overcharging, says Metro taxis boss
THE owner of Bolton’s biggest private hire firm is urging local people to monitor their journeys to stamp out overcharging.
Nick Astley of Metro Cars, which has 530 drivers, says passengers of any taxi firm need to ask drivers to tell them the start and finish mileage on their journey so they can check it against the rate card.
“We are operating a zero tolerance policy on overcharging at Metro and we know that other companies are looking at what we do,” he said.
Metro has just launched a new rate card.
Mr Astley said: “It is the first time we’ve put our rates up for 10 years or possibly more and I don’t think people will really notice the difference.We want to be completely transparent on rates. There have been reports of overcharging generally recently and we want to let the public know that we will not tolerate this. But it is up to people themselves to be aware of the mileage of any journey, especially longer ones.
“If they are ever unhappy with a journey in a Metro car they can ring the office to check they are not being overcharged.
“We will also be tackling this as an ongoing problem by asking the council to make it mandatory for private hire drivers to have meters in their cars. Then there can be no argument.”
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