Patients in Bolton are worried about urgent appointments and phoning their GP
URGENT appointments and GP phone lines are top concerns for patients in Bolton, according to research carried out by health chiefs.
The NHS Bolton Clinical Commissioning Group (CCG) carried out extensive public engagement in the summer to find out patients’ views on the draft commissioning plan called ‘Changing our NHS.’ A total of 1,500 people took part in discussions at patient group meetings, online forums, a telephone survey and an event in Victoria Square in August.
Even though GP surgeries and other primary care providers are not funded by Bolton CCG, getting to see a GP urgently was ranked as a top concern by 70 per cent of survey participants.
Getting through on the phone to book an appointment was also a major priority for 40 per cent of patients.
Bolton CCG board members welcomed figures showing that 90 per cent of people agreed with the idea of an integrated health and social care system.
Dr Wirin Bhatiani, chairman of NHS Bolton Clinical Commissioning Group, said: “On behalf of our board, I would like to say a big thank you to all those who shared their views.
“These are challenging times for our health service, as funding is reduced and demand increases. We must make some tough choices over the coming years, so the input of local people is vital.”
The CCG say the information gathered from the survey will ‘inform’ all of their future decisions, including plans for the integration of health and social care in Bolton — which will see a shift of resources from the hospital to the community.
Dr Bhatiani added: “People raised important points about the quality of services and these will be taken into account with regard to future standards of care delivered in the home.”
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