I'M sorry to read the comments from Mr Hyland, Letters, January 21.

I completely understand the frustration felt by our customers during this period of adverse weather. Despite some route diversions we've operated the majority of our services for our customers with a team of hard working and dedicated staff. Unfortunately we have not been able to operate all services across all the route and in some cases have only been able to operate part-routes.

In this particular case of the 507 we were unable to operate safely around the full Harwood estate for nearly 3 hours in the early afternoon of Saturday 17 January. Such decisions are not taken lightly and in this case we put the diversion in place following a visit to South Drive and Hough Fold Way and the surrounding area by one of our team on the day. The decision to only run to Bradshaw Brow was made due to the fact this is the only location we have available to safely turn the vehicle around. The service returned to the full route as soon as it was safe to do so.

I regret any inconvenience this has caused but we must consider the safety of all our customers, staff and the local community as the priority. I can assure all our customers we continue to work closely with our partners at the Council and TfGM on prioritising road clearance and in providing the latest information updates including through social media channels.

Thanks in advance

Brandon Jones

Head of External Relations

First UK Bus (North Region)