Passengers’ frustration as buses replace trains

RAIL passengers faced delays yesterday when coaches replaced trains running through Bolton.

Services from Manchester to Preston are being replaced by coaches every Sunday up to and including February 10, because of engineering works.

Throughout yesterday, coaches arrived up to 30 minutes late at Bolton and one driver admitted to passengers: “It wouldn’t be so bad if the timetable we have been given wasn’t impossible to keep to.”

Passengers said they were unhappy about what they saw as a lack of organisation on the line. Joanne Simmons, aged 34, of Adlington, said: “I got on at Adlington and am going to Manchester. The coach stopped at Lostock even though no one got on or off. It would have been easy for the rail staff at the station to radio through to the coach and establish that there was no need to stop — instead we have unnecessary delays.”

Another passenger, who did not want to be named, said: “I got on at Chorley and only found out trains weren’t running after I bought my ticket. Had I known, I would’ve gone over the road to the bus station and caught the bus, which would have been quicker and cheaper.”

A National Rail spokesman said the works had been advertised at stations and online for two months. He added: “On these days, train services from Preston are being diverted to operate via Wigan North Western and will not call at Buckshaw Parkway, Chorley, Horwich Parkway, Bolton or Salford Crescent.

“We apologise to customers for any inconvenience caused.”

Comments (4)

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9:35am Mon 7 Jan 13

Browny91 says...

Thats funny because I get the train on a daily basis and I haven't seen any signs to warn passengers of coach replacements!
Thats funny because I get the train on a daily basis and I haven't seen any signs to warn passengers of coach replacements! Browny91

10:35am Mon 7 Jan 13

BWFC71 says...

In Amsterdam - especially during the last 12 months on my line. Coaches ran every 10 minutes between the affected stations and called at every station whether people were getting on or off (even on Sunday's). No signs were put up before the work was started but was clearly outlines on the website. They seem to be able to prepare better and run more smoothly over here than in the UK. Basically I blame the companies for employing just-out-of-universi
ty students to do managerial jobs and have no idea as to what to actually do AS THEY DON'T KNOW THE LOCALITIES, THE ROAD STRUCTURE, THE SHIFt in peak traffic patterns or number of customers. If its people who have been doing the job for years then shame on them for not doing their homework properly!!! (ps apologies for capital further up - not intended but too lazy to change)
In Amsterdam - especially during the last 12 months on my line. Coaches ran every 10 minutes between the affected stations and called at every station whether people were getting on or off (even on Sunday's). No signs were put up before the work was started but was clearly outlines on the website. They seem to be able to prepare better and run more smoothly over here than in the UK. Basically I blame the companies for employing just-out-of-universi ty students to do managerial jobs and have no idea as to what to actually do AS THEY DON'T KNOW THE LOCALITIES, THE ROAD STRUCTURE, THE SHIFt in peak traffic patterns or number of customers. If its people who have been doing the job for years then shame on them for not doing their homework properly!!! (ps apologies for capital further up - not intended but too lazy to change) BWFC71

12:08pm Mon 7 Jan 13

boltonnut says...

Buy a car then you can have a nice Sunday drive.
Buy a car then you can have a nice Sunday drive. boltonnut

8:12am Tue 8 Jan 13

jimw1978 says...

As a commuter that lives at Lostock this happens every year and the service rarely bothers stopping at Lostock.

Last year when a coach finally turned up the driver said "You were lucky I decided to stop here", my response of "you mean I was lucky you decided to do your job properly" did not go down well.
As a commuter that lives at Lostock this happens every year and the service rarely bothers stopping at Lostock. Last year when a coach finally turned up the driver said "You were lucky I decided to stop here", my response of "you mean I was lucky you decided to do your job properly" did not go down well. jimw1978

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