Health chiefs told to listen and learn

HEALTH bosses need to listen to patients and staff and spend more time visiting wards in the wake of the Francis Report, Bolton NHS Foundation Trust’s board of directors have agreed.

It comes as Bolton’s Clinical Commissioning Group announced it is launching a watchdog committee — the Star Chamber — to scrutinise the affect of hospital cuts on quality and safety.

At the Trust’s board meeting, non-executive board member Mark Harrison said the board needed to visit wards and speak to staff.

He also said that they needed to check quality was not going to be affected by cuts.

We have a big turnaround project that we are just seeing results from and we still haven’t looked at quality assurance in terms of this turnaround project.

“I know it is being done in the background, but as a board we have not seen this.”

He added that quality and assurance reports should be brought to the board each month.

Mr Harrison also said more time should be spent getting “real intelligence” from the wards.

His comments came as interim chairman David Wakefield said the Trust needed to become a “listening organisation”.

Mr Wakefield added he had received a letter from Health Secretary Jeremy Hunt on the day the Francis Report was published, in which he urged Trust boards to use the report as a tool for improving patient care.

Mr Wakefield added: “It said there is a great deal to learn from this challenging moment in the NHS.

“But the question is, how do we become a listening organisation?

“We want to demonstrate that we are listeners and that means exposing ourselves to every staff member.

“I think it is really important to us that we get out and about and are seen to do that.”

The board was told there would be a full response from the Trust to the action plan at the next public board meeting in April and a “very big action plan”.

Non-executive director Carol Davies said the Turnaround Plan at the Trust meant the “Francis Report for us couldn’t have come at a better time”.

She added: “It means we are now in a position to build upon the recommendations coming out of the report.”

Comments (3)

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6:30pm Sat 9 Feb 13

honkytonk1 says...

I know of some members of staff who would love this. I also know some staff bully those who have wanted outsiders come onto wards n dept. there are also plenty of patients relatives who have watched loved ones on ward whereby quality of care is unacceptable. lt pains me see that this quality? Of care is happening. Those members of staff should be sacked and made accountable for their actions n let the good ones keep their job.
I know of some members of staff who would love this. I also know some staff bully those who have wanted outsiders come onto wards n dept. there are also plenty of patients relatives who have watched loved ones on ward whereby quality of care is unacceptable. lt pains me see that this quality? Of care is happening. Those members of staff should be sacked and made accountable for their actions n let the good ones keep their job. honkytonk1

9:43am Sun 10 Feb 13

oldjourno says...

Relatives need to speak out if they something amiss when they visit loved ones on wards. Patients also have a responsibility. Once when on C1 a patient went round with a clipboard, noting matters which needed attention, particularly with cleanliness. After reporting his findings to the ward staff he gave the sister and another manager a tour of the ward. Shortly afterwards a cleaning team came onto the ward.
Relatives need to speak out if they something amiss when they visit loved ones on wards. Patients also have a responsibility. Once when on C1 a patient went round with a clipboard, noting matters which needed attention, particularly with cleanliness. After reporting his findings to the ward staff he gave the sister and another manager a tour of the ward. Shortly afterwards a cleaning team came onto the ward. oldjourno

10:23am Sun 10 Feb 13

marco999 says...

If health bosses have not been listening and responding to the needs of patients and staff at the hospital then what exactly have they been doing instead? In my opinion, directors, managers and the whole corporate structure do not belong in a place of health care. Targets, budgets etc belong in sales or manufacturing, not in a hospital where staff are busy trying to save lives and do what they were trained to do. This whole hospital thing is out of control as we have seen. Why then, when directors and managers et al have control, are things still not getting done properly? Wards are reported as being dirty, staff are busy trying to achieve impossible targets instead of doing what they are trained to do and people are dying from lack of proper care - how is this right? It’s an old fashioned notion but can’t we try bringing back the matrons of old and get rid of these highly paid ‘health bosses’?
If health bosses have not been listening and responding to the needs of patients and staff at the hospital then what exactly have they been doing instead? In my opinion, directors, managers and the whole corporate structure do not belong in a place of health care. Targets, budgets etc belong in sales or manufacturing, not in a hospital where staff are busy trying to save lives and do what they were trained to do. This whole hospital thing is out of control as we have seen. Why then, when directors and managers et al have control, are things still not getting done properly? Wards are reported as being dirty, staff are busy trying to achieve impossible targets instead of doing what they are trained to do and people are dying from lack of proper care - how is this right? It’s an old fashioned notion but can’t we try bringing back the matrons of old and get rid of these highly paid ‘health bosses’? marco999

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