Rail slash plan: A bad situation will be made worse, say unhappy commuters

The Bolton News: Chris Nutton from Northern Rail Chris Nutton from Northern Rail

FURIOUS commuters say the reduction in train services through Bolton will make what is already a bad situation worse.

Passengers have described a situation where people are already “packed onto trains like sardines”.

Gareth Preston, aged 44, travels from Bolton to Manchester each day.

He said: “I get the train every day and its always completely packed, we are like sardines.

“I quite often see people having to miss trains because the overcrowding is so crazy — so this isn’t going to help.”

Carol Mullin, aged 60, is concerned about the reduced commuter service at 8.08am.

She said: “That service is going to be half the size and at the moment, with six carriages it is already packed full.

“That change is going to have a knock-on effect on other services and I think we are going to be seeing people missing trains.”

For Laura Whittaker, the overcrowding of trains has put her off using them altogether.

She said: “Now I try not to take the train at peak times because you have no personal space whatsoever — I think this is going to be a massive issue.”

Phil Taylor, aged 53, added: “There has been no change in this overcrowding since the year 2000 when questions were asked about the situation by a local MP in the House of Commons.

“Yesterday I couldn’t get the train at all, and the experience isn’t going to get any better.”

l WE are compiling a dossier of commuter journeys from hell. If you have had a bad journey on trains to and from Bolton email your story to liam.thorp@theboltonnews.co.uk or write to Liam Thorp, The Bolton News, The Wellsprings, Civic Centre, Bolton, BL1 1AR.

Comments (5)

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6:46pm Thu 5 Dec 13

serendipity2 says...

So a 48 million pound interchange but still failing to board over crowded carriages.
So a 48 million pound interchange but still failing to board over crowded carriages. serendipity2

7:01pm Thu 5 Dec 13

BWFC71 says...

serendipity2 wrote:
So a 48 million pound interchange but still failing to board over crowded carriages.
£48 million is Transport for Greater Manchester - changes to the commuter train, and express trains, is Department for Transport in London!

All TfGM can do is subsidise the fares within Greater Manchester. Otherwise timetabling etc comes down to the DfT, the train operating companies and the Network Rail.
[quote][p][bold]serendipity2[/bold] wrote: So a 48 million pound interchange but still failing to board over crowded carriages.[/p][/quote]£48 million is Transport for Greater Manchester - changes to the commuter train, and express trains, is Department for Transport in London! All TfGM can do is subsidise the fares within Greater Manchester. Otherwise timetabling etc comes down to the DfT, the train operating companies and the Network Rail. BWFC71

7:21pm Thu 5 Dec 13

thealexweb says...

As others have previously mentioned, please do the following every time you has a unsatisfactory rail journey to / from Bolton:

Voice your complaints to station / train staff and demand a refund form from the booking office at your final destination. Most complaints result in compensation.

'Tweet' your complaints to @TPEassist @northernrailorg @OfficialTfGM and @NetworkRailNH. In addition write on Transpennine's facebook page.

Email the following organisations in addition to your local councillor, MP and MEP (To find out who your elected representatives are visit http://www.theyworkf
oryou.com).

tpecustomer.relation
s@firstgroup.com
customer.relations@n
orthernrail.org
customer.relations@t
fgm.com
rail@dft.gsi.gov.uk
As others have previously mentioned, please do the following every time you has a unsatisfactory rail journey to / from Bolton: Voice your complaints to station / train staff and demand a refund form from the booking office at your final destination. Most complaints result in compensation. 'Tweet' your complaints to @TPEassist @northernrailorg @OfficialTfGM and @NetworkRailNH. In addition write on Transpennine's facebook page. Email the following organisations in addition to your local councillor, MP and MEP (To find out who your elected representatives are visit http://www.theyworkf oryou.com). tpecustomer.relation s@firstgroup.com customer.relations@n orthernrail.org customer.relations@t fgm.com rail@dft.gsi.gov.uk thealexweb

10:15pm Thu 5 Dec 13

BWFC71 says...

By the way who is Chris Hutton?

I have never seen him at Bolton station during the rush hour! Plus if he is a Northern Fail employee why is he having his photograph taken with a First Trans-Pennine Express train behind him, and not a Northern Fail train?
By the way who is Chris Hutton? I have never seen him at Bolton station during the rush hour! Plus if he is a Northern Fail employee why is he having his photograph taken with a First Trans-Pennine Express train behind him, and not a Northern Fail train? BWFC71

10:52am Fri 6 Dec 13

Kenipetwoman says...

Chris Hutton works for Trans-Pennine Express, not Northern Rail. Editors please can you change this.
Chris Hutton works for Trans-Pennine Express, not Northern Rail. Editors please can you change this. Kenipetwoman

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