Patients have a duty to use NHS properly, warns Bolton health chief

The Bolton News: Clinical director Barry Silvert Clinical director Barry Silvert

HEALTH chiefs are calling on patients to help take responsibility for the NHS in a bid to tackle growing pressure on services.

The NHS Bolton Clinical Commissioning Group (CCG) say people must make the right choice this year when it comes to urgent health care, treatment, and advice.

Inappropriate trips to A&E are also being targeted in the CCG’s latest campaign, which aims to educate patients the different options available — such as a patient’s own GP, seeking advice from a local pharmacist, and self care.

Dr Barry Silvert, clinical director for integrated commissioning at the CCG, said patients have a duty to use NHS services responsibly.

Dr Silvert said: “I hope lots of people in our borough will make it their new year’s resolution to be in the right place when they need urgent health care, treatment or advice, whether this is A&E, their GP surgery, the local pharmacy, or simply resting at home.

"NHS Bolton Clinical Commissioning Group is committed to ensuring that patients are seen by the right person, at the right place and time.

“This is essential if we are to improve patient safety and the quality of care. However, we cannot do this alone — everyone has a duty to use health services responsibly.”

Patients are also being urged to treat NHS staff with respect and not miss appointments.

Some minor illnesses or injuries are best treated at home, while pharmacists can offer advice on minor infections, bites and stings, diarrhoea and a host of other minor ailments.

GP appointments should be used for coughs that will not clear up and other, more serious illnesses.

People should only visit A&E if they have serious and life-threatening conditions, such as suspected strokes, chest pains or broken bones The CCG’s campaign will end in February but health chiefs say the NHS needs the support of people in Bolton all year round.

The NHS Constitution sets out the rights of patients as well as what the NHS requires from them in return.

Comments (8)

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11:08am Tue 14 Jan 14

Jim271 says...

We all know which particular groups which have increased in the past ten years are causing the most pressure on service and yet it looks like we will all have to suffer because of the open door policy.

Sorry but the cash cows are starting to run dry.

and please UKIP supporters take note, your party would be the first to dismantle the NHS if it could.
We all know which particular groups which have increased in the past ten years are causing the most pressure on service and yet it looks like we will all have to suffer because of the open door policy. Sorry but the cash cows are starting to run dry. and please UKIP supporters take note, your party would be the first to dismantle the NHS if it could. Jim271

11:21am Tue 14 Jan 14

Sexybum123 says...

The problem is if you ring your doctor you can't get seen for at least seven days what a absolute joke that is how in the hell do they think folk can wait that long when they need to see a doc. So then you get folk going to the A E dept when realy they shouldn't that's the main problem
The problem is if you ring your doctor you can't get seen for at least seven days what a absolute joke that is how in the hell do they think folk can wait that long when they need to see a doc. So then you get folk going to the A E dept when realy they shouldn't that's the main problem Sexybum123

11:52am Tue 14 Jan 14

Regulatory Man says...

Given the experiences I've had with both doctors and hospitals in the past few years I'm reluctant to waste either of their time.

Assuming you can get an appointment at your doctors after getting past the Google accredited reception staff, it's slightly worrying to then get to the doctor to see them googling up your symptoms. Assuming they are qualified and then to end up suffering more from the medication they have prescribed (take a bow, Statins) and them not listening to you when you go in with a list of all the side effects of that drug from the symptoms you are experiencing after taking them and then only to be told we can only treat one of those symptoms per visit, does not bode well for patient and doctor relationship. Can you see the problem here?

In 2009 after seeing a doctor at my local surgery and being told I had mild pneumonia which didn't really clear up I went to see 4 local GP's in same practice, an A&E doctor, had chest x-ray, blood tests because of the tightness in chest it was only around three weeks later and after being ill in work that I went to see an on call doctor at the out of hours surgery who on listening to my chest sent me straight to the Emergency Medical Unit where they admitted me and found after 7 days of being in the hospital that I'd had a DVT and resulted in Multiple PE's on the lung. Yes even after the on call doc said this guy has Multiple Pulmonary Embolisms it took a consultant, one assistant to him and another doctor a week to find what was wrong and that was after a scan with dye put into my chest.

So as you can see I could be forgiven for running in the opposite direction of both. Fortunately I didn't and the last doctor saved my life.

It's extremely hit & miss now as to the type of care you'll get, the time a doctor will spend, listen to you let alone take your concerns seriously.

So practice what you preach please and start to fix the GP surgery issues of no appointments, inexperience and less people will have the need to turn up at A&E because they just might have their confidence restored that affords them the option of wanting to see a doctor they trust.

And for the record, our NHS doctors and nurses in the main are excellent it's the many middle managers and senior managers who sit in ivory towers barking process this and control that and don't spend any money while you do it that created most of this mess. You and the Government and health trusts managing budgets rather than patient care have put overstretched doctors and nurses and other staff in this situation and their patients. No One Else.
Given the experiences I've had with both doctors and hospitals in the past few years I'm reluctant to waste either of their time. Assuming you can get an appointment at your doctors after getting past the Google accredited reception staff, it's slightly worrying to then get to the doctor to see them googling up your symptoms. Assuming they are qualified and then to end up suffering more from the medication they have prescribed (take a bow, Statins) and them not listening to you when you go in with a list of all the side effects of that drug from the symptoms you are experiencing after taking them and then only to be told we can only treat one of those symptoms per visit, does not bode well for patient and doctor relationship. Can you see the problem here? In 2009 after seeing a doctor at my local surgery and being told I had mild pneumonia which didn't really clear up I went to see 4 local GP's in same practice, an A&E doctor, had chest x-ray, blood tests because of the tightness in chest it was only around three weeks later and after being ill in work that I went to see an on call doctor at the out of hours surgery who on listening to my chest sent me straight to the Emergency Medical Unit where they admitted me and found after 7 days of being in the hospital that I'd had a DVT and resulted in Multiple PE's on the lung. Yes even after the on call doc said this guy has Multiple Pulmonary Embolisms it took a consultant, one assistant to him and another doctor a week to find what was wrong and that was after a scan with dye put into my chest. So as you can see I could be forgiven for running in the opposite direction of both. Fortunately I didn't and the last doctor saved my life. It's extremely hit & miss now as to the type of care you'll get, the time a doctor will spend, listen to you let alone take your concerns seriously. So practice what you preach please and start to fix the GP surgery issues of no appointments, inexperience and less people will have the need to turn up at A&E because they just might have their confidence restored that affords them the option of wanting to see a doctor they trust. And for the record, our NHS doctors and nurses in the main are excellent it's the many middle managers and senior managers who sit in ivory towers barking process this and control that and don't spend any money while you do it that created most of this mess. You and the Government and health trusts managing budgets rather than patient care have put overstretched doctors and nurses and other staff in this situation and their patients. No One Else. Regulatory Man

2:00pm Tue 14 Jan 14

Dr Martin says...

As the NHS is my employer I would say it can spend what money it has more wisely i.e Less on locum and agency costs, less on keeping staff suspended for months on end (I mean how long does it take?) and get rid of those sick- note staff that blight the NHS.

I am sure some people think a Putin supervised news website would be a better news web site, it's their choice I suppose
As the NHS is my employer I would say it can spend what money it has more wisely i.e Less on locum and agency costs, less on keeping staff suspended for months on end (I mean how long does it take?) and get rid of those sick- note staff that blight the NHS. I am sure some people think a Putin supervised news website would be a better news web site, it's their choice I suppose Dr Martin

2:54pm Tue 14 Jan 14

Dr Martin says...

What happened to Beyond's comment?
What happened to Beyond's comment? Dr Martin

7:02pm Tue 14 Jan 14

BWFC71 says...

Jim271 wrote:
We all know which particular groups which have increased in the past ten years are causing the most pressure on service and yet it looks like we will all have to suffer because of the open door policy.

Sorry but the cash cows are starting to run dry.

and please UKIP supporters take note, your party would be the first to dismantle the NHS if it could.
Yep the white English born benefit scum (not those who need the benefits whilst working because their pathetic employers wont pay enough, or those who are incapacity benefits - but those who just live for benefits and nothing else)!!! They should be forced to pay the standard NHS National Insurance contributions from their benefits!!!


Migrant Workers, of which 98% are working, pay their NHS, as well as other taxations, just like anyone else! In fact you could call me a Migrant Worker as I spent the last 7 years working abroad before coming back here to work!!!

Remember the NHS is NOT free as we pay our National Insurance which goes towards the cost of running it.

We need a clearout of non-medical managers and money-men and get the NHS back to being run by the medical profession who know who and what they are doing and have always done more than a brilliant job.
[quote][p][bold]Jim271[/bold] wrote: We all know which particular groups which have increased in the past ten years are causing the most pressure on service and yet it looks like we will all have to suffer because of the open door policy. Sorry but the cash cows are starting to run dry. and please UKIP supporters take note, your party would be the first to dismantle the NHS if it could.[/p][/quote]Yep the white English born benefit scum (not those who need the benefits whilst working because their pathetic employers wont pay enough, or those who are incapacity benefits - but those who just live for benefits and nothing else)!!! They should be forced to pay the standard NHS National Insurance contributions from their benefits!!! Migrant Workers, of which 98% are working, pay their NHS, as well as other taxations, just like anyone else! In fact you could call me a Migrant Worker as I spent the last 7 years working abroad before coming back here to work!!! Remember the NHS is NOT free as we pay our National Insurance which goes towards the cost of running it. We need a clearout of non-medical managers and money-men and get the NHS back to being run by the medical profession who know who and what they are doing and have always done more than a brilliant job. BWFC71

8:15pm Wed 15 Jan 14

mollymalone86 says...

Bring back the walk in centre!!
Bring back the walk in centre!! mollymalone86

9:22am Mon 20 Jan 14

Regulatory Man says...

The real urgency behind wanting you to agree to having your data shared.
Always a monetary value for some, eh Barry Silvert. What slice of the pie do you get from this initiative?

http://www.theguardi
an.com/society/2014/
jan/19/nhs-patient-d
ata-available-compan
ies-buy?CMP=twt_gu
The real urgency behind wanting you to agree to having your data shared. Always a monetary value for some, eh Barry Silvert. What slice of the pie do you get from this initiative? http://www.theguardi an.com/society/2014/ jan/19/nhs-patient-d ata-available-compan ies-buy?CMP=twt_gu Regulatory Man

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