Hospital staff 'abused patients and used foul language', says whistleblower

The Bolton News: The Royal Bolton Hospital The Royal Bolton Hospital

AN inquiry has been launched over allegations of abuse at the Royal Bolton Hospital.

Patients being cared for in the medical assessment unit — the next stop after A&E — suffered abusive comments from staff and inappropriate use of foul language, according to an anonymous whistleblower.

Bosses at the Bolton NHS Foundation Trust, which runs the Royal Bolton Hospital, have denied any truth in the claims but have still launched an investigation.

According to the whistleblower, staff in the emergency care area “behaved inconsistently on a daily basis, made inappropriate comments about vulnerable patients and used foul language inappropriately in front of patients”.

The alleged misconduct, which has also been reported to national health watchdogs, is alleged to have been happening “for some time”, but was not flagged up to senior management until last week.

The Care Quality Commission (CQC) says it will not be launching an external investigation and is satisfied with the action taken by the trust.

A spokesman for the Bolton trust said: “Allegations of this type were brought to our attention early last week and an internal review was started.

“The CQC was contacted by the trust at that time and we have offered to share our findings with them once the review is complete.


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“The person who made the allegations has since contacted the CQC themselves. At the moment the allegations are all unsubstantiated.”

A CQC spokesman added: “I can confirm that these allegations have been reported to CQC. At present, CQC is not taking regulatory action against Bolton NHS Foundation Trust as our inspection team is satisfied that the trust is taking appropriate action in line with its internal processes.

“If we ever believe that patients or other service users are at risk of harm, we will not hesitate to follow up with the provider and inspect where necessary, to ensure their safety is protected.”

Cllr Andy Morgan, who sits on the health scrutiny committee at Bolton Council, said the dignity of patients in hospital care should always be paramount.

He added: “The dignity and privacy of any patient in hospital care should always be embedded in the mind of any member of staff.

“I am sure a full investigation will be carried out by the trust to make sure the right procedures and policies are in place.”

Comments (17)

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10:50am Fri 7 Feb 14

danssoncabaret says...

I've been in A and E when filthy drunken slobs were abusing staff with their disgusting language, vomiting and shouting, expecting to be treated when they are up to their eyes in drink and drugs. The staff have always been non judgemental and caring. Going to work every day knowing that at some point, you will be verbally or physically abuse must be horrendous. They do a fantastic job. I hope all the circumstances are taken in to consideration when this investigation is carried out.
I've been in A and E when filthy drunken slobs were abusing staff with their disgusting language, vomiting and shouting, expecting to be treated when they are up to their eyes in drink and drugs. The staff have always been non judgemental and caring. Going to work every day knowing that at some point, you will be verbally or physically abuse must be horrendous. They do a fantastic job. I hope all the circumstances are taken in to consideration when this investigation is carried out. danssoncabaret
  • Score: 33

11:01am Fri 7 Feb 14

chris25 says...

so that makes it ok then is that what your saying dan.i agree they have a lot to put up with certainly ,and can i just add when i have been to AnE with kidney stone .i have found everyone 100%courteous .
so that makes it ok then is that what your saying dan.i agree they have a lot to put up with certainly ,and can i just add when i have been to AnE with kidney stone .i have found everyone 100%courteous . chris25
  • Score: 13

12:09pm Fri 7 Feb 14

Freddies Assistant says...

I pressed for help when I started throwing up blood after an op. The lady who makes the tea went to get help from chatting nurses, only to come back to tell me to turn off the alarm as I shouldn't have pressed it! I didn't even see a nurse. It turns out its quite normal after a hernia op, but I didn't know that and felt scared, vulnerable and ill.
I pressed for help when I started throwing up blood after an op. The lady who makes the tea went to get help from chatting nurses, only to come back to tell me to turn off the alarm as I shouldn't have pressed it! I didn't even see a nurse. It turns out its quite normal after a hernia op, but I didn't know that and felt scared, vulnerable and ill. Freddies Assistant
  • Score: 24

12:54pm Fri 7 Feb 14

Crazy 38 says...

We had a bad experience bk in 2009 when my son broke his arm, this female nurse was trying to pull his pin out of his arm with no pain releif and starting shouting at him that he was over reacting when he was screaming in pain, he was 5 years old at the time, another nurse witnessed this and backed me up when I put in a formal complaint ...they phone me to apologise and took that nurse of working with children...at least they apologised and sorted it out. But it was very scared for my son at the time.
We had a bad experience bk in 2009 when my son broke his arm, this female nurse was trying to pull his pin out of his arm with no pain releif and starting shouting at him that he was over reacting when he was screaming in pain, he was 5 years old at the time, another nurse witnessed this and backed me up when I put in a formal complaint ...they phone me to apologise and took that nurse of working with children...at least they apologised and sorted it out. But it was very scared for my son at the time. Crazy 38
  • Score: 14

1:12pm Fri 7 Feb 14

boltonnut says...

Fowl language,did they use the cluck word?
Fowl language,did they use the cluck word? boltonnut
  • Score: 8

2:27pm Fri 7 Feb 14

steveG says...

Oh dear,we were the best in the country on Monday,now we have to start from the bottom again!!!.
Oh dear,we were the best in the country on Monday,now we have to start from the bottom again!!!. steveG
  • Score: 13

3:15pm Fri 7 Feb 14

Sexybum123 says...

Well I think that the whistle blower should be named then we can see who and what they are it's to easy to make these complaints when them who have made them are kept secrect .This person should be made known there is just to much of this going on at the moment.I have been under the hospital for a few years under two different consultants and I can say that the treatment I have recieived has been first class of all the staff has it was at Christies .These staff are working under tremendous pressure and do a great job it's about time the B.E.N.Got of their back with all this negative reporting and started backing the local hospital
Well I think that the whistle blower should be named then we can see who and what they are it's to easy to make these complaints when them who have made them are kept secrect .This person should be made known there is just to much of this going on at the moment.I have been under the hospital for a few years under two different consultants and I can say that the treatment I have recieived has been first class of all the staff has it was at Christies .These staff are working under tremendous pressure and do a great job it's about time the B.E.N.Got of their back with all this negative reporting and started backing the local hospital Sexybum123
  • Score: 14

3:16pm Fri 7 Feb 14

sueie1 says...

Something similar happened to ne when I was around 5 and had had my tonsils out, they tried to make me eat corn flakes the next day, obviously that was very painful so I couldn't eat it, the nurse in charge yanked my head back by my hair and tried force feeding them to me, I will never forget the evil look on her face, I cried all morning till my mum was allowed to come onto the ward
Something similar happened to ne when I was around 5 and had had my tonsils out, they tried to make me eat corn flakes the next day, obviously that was very painful so I couldn't eat it, the nurse in charge yanked my head back by my hair and tried force feeding them to me, I will never forget the evil look on her face, I cried all morning till my mum was allowed to come onto the ward sueie1
  • Score: 9

3:26pm Fri 7 Feb 14

trish1975 says...

sueie1 wrote:
Something similar happened to ne when I was around 5 and had had my tonsils out, they tried to make me eat corn flakes the next day, obviously that was very painful so I couldn't eat it, the nurse in charge yanked my head back by my hair and tried force feeding them to me, I will never forget the evil look on her face, I cried all morning till my mum was allowed to come onto the ward
that was clearly a few years ago, if any member of staff did that now they would be sacked on the spot and charged with assault.
[quote][p][bold]sueie1[/bold] wrote: Something similar happened to ne when I was around 5 and had had my tonsils out, they tried to make me eat corn flakes the next day, obviously that was very painful so I couldn't eat it, the nurse in charge yanked my head back by my hair and tried force feeding them to me, I will never forget the evil look on her face, I cried all morning till my mum was allowed to come onto the ward[/p][/quote]that was clearly a few years ago, if any member of staff did that now they would be sacked on the spot and charged with assault. trish1975
  • Score: 6

3:34pm Fri 7 Feb 14

trish1975 says...

I spent 3 days on the medical assessment ward in November and although the nurses were clearly run of their feet and had a very very challenging patient on the ward (not me by the way lol) i was received excellent care and i did not see any patient beeint treated bad in anyway shape or form.
I spent 3 days on the medical assessment ward in November and although the nurses were clearly run of their feet and had a very very challenging patient on the ward (not me by the way lol) i was received excellent care and i did not see any patient beeint treated bad in anyway shape or form. trish1975
  • Score: 16

5:52pm Fri 7 Feb 14

Mick England says...

No smoke without fire!!
No smoke without fire!! Mick England
  • Score: -7

6:00pm Fri 7 Feb 14

boltonnut says...

I have great respect for nurses,they do a great job usually in stressfull situations,now and again they might vent their frustrations,it's only human nature.Keep up the good work and thank you.
I have great respect for nurses,they do a great job usually in stressfull situations,now and again they might vent their frustrations,it's only human nature.Keep up the good work and thank you. boltonnut
  • Score: 6

7:03pm Fri 7 Feb 14

astra 99 says...

I have had personal experience in the care sector with malicious allegations
it is so easy to report,i don't see it as Whistleblowing it is the decent thing to do.The nhs staff do a fine service for the public,this person should not remain Anonymous false allegations is a crime.
I have had personal experience in the care sector with malicious allegations it is so easy to report,i don't see it as Whistleblowing it is the decent thing to do.The nhs staff do a fine service for the public,this person should not remain Anonymous false allegations is a crime. astra 99
  • Score: 3

7:17pm Fri 7 Feb 14

jojogreengolf says...

The Assesment ward D3 was so poor they really neglected my grandad when he was there. They left him sat in a chair on an open wound all day, ignored his cries for help and basically left him to die. I am sure this ward assesses whether you live or die, and my poor grandad was left to die. I went to see him every day and was shocked by the lack of care he received and their poor excuses for not doing the most basic of things such as moving the pee bottles. One day I went and there was 9 of them all lined up waiting to be moved, the place was a mess. Me and my family will never go to this ward if we are ever ill. We will go to hope, you have been warned people!
The Assesment ward D3 was so poor they really neglected my grandad when he was there. They left him sat in a chair on an open wound all day, ignored his cries for help and basically left him to die. I am sure this ward assesses whether you live or die, and my poor grandad was left to die. I went to see him every day and was shocked by the lack of care he received and their poor excuses for not doing the most basic of things such as moving the pee bottles. One day I went and there was 9 of them all lined up waiting to be moved, the place was a mess. Me and my family will never go to this ward if we are ever ill. We will go to hope, you have been warned people! jojogreengolf
  • Score: 3

7:26pm Fri 7 Feb 14

jojogreengolf says...

I wanted to add, that when I went to see why they wern't coming after he had buzzed them, I found them all congregated chatting and joking around. I could have understood if they were busy, but they wern't. They were more interested in gossiping. He shared a room with 3 other men and all of them had complaints. This is D3 ward. It is a shame because some of the units at Bolton Hospital are good, but I have lost 3 relatives now in this ward and every time there were major concerns. For example, puncturing a lung while doing a biopsy resulting in death. We are not talking little things here. All three relatives were put down to pneumonia? I wonder how many people have been passed off as pneumonia?
I wanted to add, that when I went to see why they wern't coming after he had buzzed them, I found them all congregated chatting and joking around. I could have understood if they were busy, but they wern't. They were more interested in gossiping. He shared a room with 3 other men and all of them had complaints. This is D3 ward. It is a shame because some of the units at Bolton Hospital are good, but I have lost 3 relatives now in this ward and every time there were major concerns. For example, puncturing a lung while doing a biopsy resulting in death. We are not talking little things here. All three relatives were put down to pneumonia? I wonder how many people have been passed off as pneumonia? jojogreengolf
  • Score: 2

7:31pm Fri 7 Feb 14

Sophieann says...

jojogreengolf wrote:
The Assesment ward D3 was so poor they really neglected my grandad when he was there. They left him sat in a chair on an open wound all day, ignored his cries for help and basically left him to die. I am sure this ward assesses whether you live or die, and my poor grandad was left to die. I went to see him every day and was shocked by the lack of care he received and their poor excuses for not doing the most basic of things such as moving the pee bottles. One day I went and there was 9 of them all lined up waiting to be moved, the place was a mess. Me and my family will never go to this ward if we are ever ill. We will go to hope, you have been warned people!
D3 at RBH is not an assessment ward, it is respiratory.
[quote][p][bold]jojogreengolf[/bold] wrote: The Assesment ward D3 was so poor they really neglected my grandad when he was there. They left him sat in a chair on an open wound all day, ignored his cries for help and basically left him to die. I am sure this ward assesses whether you live or die, and my poor grandad was left to die. I went to see him every day and was shocked by the lack of care he received and their poor excuses for not doing the most basic of things such as moving the pee bottles. One day I went and there was 9 of them all lined up waiting to be moved, the place was a mess. Me and my family will never go to this ward if we are ever ill. We will go to hope, you have been warned people![/p][/quote]D3 at RBH is not an assessment ward, it is respiratory. Sophieann
  • Score: 13

11:03pm Sat 8 Feb 14

Pat1992 says...

I'm sorry I'm not trying to being funny but half of the people who have written a comment on here are clueless! the staff at the hospital are tremendous, I have been in several times, from breaking bones to family members being seriously ill, and on every single occasion which I have been in the, staff have been excellent!! they work right down to the bone to make sure you have the best care, to make sure you are comfortable and treated to the best of their ablilties. The amount of stress the staff are under is immense and people need to start realising that doctors, nurses and hca's are only human, mistakes are made and 99.999% of the time they are rectified and learnt from. I for one have a lot of respect for every single person who works in that hospital because a) they're are very good at what they do on a daily basis and b) they have to put up with this sort of rubbish when a ''whistleblower'' asks B.E.N to do a story because he/she wasn't offered a tissue when they sneezed. I personally think that B.E.N needs to stop jumping on the band wagon and get a grip, here's an idea how about you print a story that is worthwhile, maybe something like ''Hospital staff save thousands of lives a year''.
I'm sorry I'm not trying to being funny but half of the people who have written a comment on here are clueless! the staff at the hospital are tremendous, I have been in several times, from breaking bones to family members being seriously ill, and on every single occasion which I have been in the, staff have been excellent!! they work right down to the bone to make sure you have the best care, to make sure you are comfortable and treated to the best of their ablilties. The amount of stress the staff are under is immense and people need to start realising that doctors, nurses and hca's are only human, mistakes are made and 99.999% of the time they are rectified and learnt from. I for one have a lot of respect for every single person who works in that hospital because a) they're are very good at what they do on a daily basis and b) they have to put up with this sort of rubbish when a ''whistleblower'' asks B.E.N to do a story because he/she wasn't offered a tissue when they sneezed. I personally think that B.E.N needs to stop jumping on the band wagon and get a grip, here's an idea how about you print a story that is worthwhile, maybe something like ''Hospital staff save thousands of lives a year''. Pat1992
  • Score: 10

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