Pregnant woman left with no gas or heating for a month because of 'incorrect code'

The Bolton News: Marguerite Keita was the victim of an error Marguerite Keita was the victim of an error

A PREGNANT woman had to wait more than a month to have working gas and central heating in her home.

Marguerite Keita, who is four months pregnant, moved into her house in Freshfield Avenue, Great Lever, on March 7.

Miss Keita, aged 24, called British Gas that day to report a problem with her electricity meter, but was given an incorrect code to get the meter to work and did not have the error addressed until nearly two weeks later.

She then contacted British Gas on April 23 to say that she had no gas card and could not top up her meter, at which point she requested an engineer to visit her home.

An engineer never arrived, despite the fact Miss Keita was told an engineer would come out within a few hours.

On April 26, an engineer was sent to Miss Keita’s home to reset her gas meter and put £10 emergency credit on her gas card.

As a result of having no gas or central heating, Miss Keita had to use an electric heater and eat out every day, costing her more than £100.

She will receive compensation from British Gas due to the delays in setting up her gas and electricity accounts.

Miss Keita said: “I feel like I’ve been treated really unfairly. I’m four months pregnant and they’ve done nothing about it. They never even gave me a heater — I had to fend for myself.

“I had to go to my sister’s house for hot water. I’m going to have to pay a £15 balance on the meter. It’s a nightmare.” Miss Keita’s boyfriend, Tofin Afolabi, aged 31, added: “The treatment Marguerite’s got has been really bad, to be honest.

“I have been trying to calm her down. She’s been calling me in the middle of the night and I’ve had to go round — it’s been really cold.”

A British Gas spokesman said: “I am sorry there have been unacceptable delays in setting up Miss Keita’s gas and electricity accounts.

“Due to an error, we gave Miss Keita incorrect information to get her electricity meter to work properly.

“When Miss Keita contacted us about her gas account, there was a delay in sending an engineer to reset her meter and getting her gas card to her, which unfortunately meant she was off supply.

“We have contacted Miss Keita to apologise and have made a gesture of goodwill.”

Comments (23)

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1:10pm Thu 22 May 14

boltonnut says...

Typical.
Typical. boltonnut
  • Score: 23

1:13pm Thu 22 May 14

chris25 says...

so what its not like it is Nov,Dec, etc.put a jumper on or do a bit of housework.or gardening.
so what its not like it is Nov,Dec, etc.put a jumper on or do a bit of housework.or gardening. chris25
  • Score: 47

1:41pm Thu 22 May 14

itsnotthatbad says...

Question is why didnt she pursue this?? she waited a month and rarely called.... I worked on the emergency allocations for Grittish Bass a few years ago and if someone called in with no heating or hot water an engineer would be out asap to rectify or get parts. if engineer was an N/A (no access) to the property she would have called in to chase or a card be left... enough ££ to eat out etc etc, yet not enough £ to make a phone call. stop your whinging dearie you've got a house for free!!
Question is why didnt she pursue this?? she waited a month and rarely called.... I worked on the emergency allocations for Grittish Bass a few years ago and if someone called in with no heating or hot water an engineer would be out asap to rectify or get parts. if engineer was an N/A (no access) to the property she would have called in to chase or a card be left... enough ££ to eat out etc etc, yet not enough £ to make a phone call. stop your whinging dearie you've got a house for free!! itsnotthatbad
  • Score: 49

1:47pm Thu 22 May 14

devs says...

Why eat out not got a microwave as for not having central heating we have not use ours for months a non story
Why eat out not got a microwave as for not having central heating we have not use ours for months a non story devs
  • Score: 34

3:01pm Thu 22 May 14

keighley123 says...

If that was the case why didn't she just join another company! What a complete waste off paper, I'm sure there's over people that's had the same problem with British gas, don't see them making a fuss about it get over your self love!! Nothing was stopping you from swapping company's or going to stay with your 'boyfriend ' until your problem was sorted...
#grip..needed
If that was the case why didn't she just join another company! What a complete waste off paper, I'm sure there's over people that's had the same problem with British gas, don't see them making a fuss about it get over your self love!! Nothing was stopping you from swapping company's or going to stay with your 'boyfriend ' until your problem was sorted... #grip..needed keighley123
  • Score: 27

7:47pm Thu 22 May 14

walkj98 says...

Janch1 wrote:
Can anyone tell me what the point to this story actually is? Was it really worth printing? Things like this happen a lot to people but they don't make the newspapers. Judging by the story and the incessant moaning and complaining, the female involved is more than likely claiming benefits and getting the rent paid courtesy of the working tax payer again!
Happens to our frail elderly every day and it never makes the news....
[quote][p][bold]Janch1[/bold] wrote: Can anyone tell me what the point to this story actually is? Was it really worth printing? Things like this happen a lot to people but they don't make the newspapers. Judging by the story and the incessant moaning and complaining, the female involved is more than likely claiming benefits and getting the rent paid courtesy of the working tax payer again![/p][/quote]Happens to our frail elderly every day and it never makes the news.... walkj98
  • Score: 27

7:48pm Thu 22 May 14

walkj98 says...

Janch1 wrote:
Can anyone tell me what the point to this story actually is? Was it really worth printing? Things like this happen a lot to people but they don't make the newspapers. Judging by the story and the incessant moaning and complaining, the female involved is more than likely claiming benefits and getting the rent paid courtesy of the working tax payer again!
It happens to our frail elderly everyday and it never makes the news !
[quote][p][bold]Janch1[/bold] wrote: Can anyone tell me what the point to this story actually is? Was it really worth printing? Things like this happen a lot to people but they don't make the newspapers. Judging by the story and the incessant moaning and complaining, the female involved is more than likely claiming benefits and getting the rent paid courtesy of the working tax payer again![/p][/quote]It happens to our frail elderly everyday and it never makes the news ! walkj98
  • Score: 16

9:13pm Thu 22 May 14

MaggieMoo28 says...

For all you ignorant idiots out there... I do pay my rent and DO NOT NEED TO RELY ON THE GOVERNMENT!!! I AM NOT ON BENEFITS... This happened in April and YES IT WAS FREEZING!!! And NO YOU CAN'T RANDOMLY walk into a shop and get an electricity card especially if the gas meter is not registered with the supplier so get for your facts straight before running your stupid mouths#rantover. To those of you who did not judge me I thank you ♥
For all you ignorant idiots out there... I do pay my rent and DO NOT NEED TO RELY ON THE GOVERNMENT!!! I AM NOT ON BENEFITS... This happened in April and YES IT WAS FREEZING!!! And NO YOU CAN'T RANDOMLY walk into a shop and get an electricity card especially if the gas meter is not registered with the supplier so get for your facts straight before running your stupid mouths#rantover. To those of you who did not judge me I thank you ♥ MaggieMoo28
  • Score: -21

11:37pm Thu 22 May 14

NIKITAKNEO says...

To be honest I think you are all missing the point and u are all coming across as very uneducated individuals with narrow views, yet that doesn't shock me. Regardless of whether this lady is pregnant or not, no indevidual in this so called modern society should go with out any gas for this amount of time! This artical has obviously been published to ridicule British gas, proving that they are an incompitant company that not only rip people off they also allow such misstreatment! Don't be so narrow minded! British gas mistreat so many people this is just a publication of 1 incident, think of all the others!
To be honest I think you are all missing the point and u are all coming across as very uneducated individuals with narrow views, yet that doesn't shock me. Regardless of whether this lady is pregnant or not, no indevidual in this so called modern society should go with out any gas for this amount of time! This artical has obviously been published to ridicule British gas, proving that they are an incompitant company that not only rip people off they also allow such misstreatment! Don't be so narrow minded! British gas mistreat so many people this is just a publication of 1 incident, think of all the others! NIKITAKNEO
  • Score: -9

9:56am Fri 23 May 14

TheOneTrueWord says...

I don't wish to judge the lady in question, but the Bolton News really do not need to publish these 'non stories' things like this happen every day, it's not vital the rest of us know!
I don't wish to judge the lady in question, but the Bolton News really do not need to publish these 'non stories' things like this happen every day, it's not vital the rest of us know! TheOneTrueWord
  • Score: 9

11:11am Fri 23 May 14

MaggieMoo28 says...

JUST SHOWS HOW STUPID AND NARROW MINDED YOU ALL ARE! NOT EVERY BLACK PERSON IN THIS COUNTRY IS ON BENEFITS AND I SURELY AIN'T LIVING IN THIS HOUSE FOR FREE. I PAY MY RENT, BILLS AND COUNCIL TAX LIKE EVERYBODY ELSE WITHOUT THE GOVERNMENT'S HELP
JUST SHOWS HOW STUPID AND NARROW MINDED YOU ALL ARE! NOT EVERY BLACK PERSON IN THIS COUNTRY IS ON BENEFITS AND I SURELY AIN'T LIVING IN THIS HOUSE FOR FREE. I PAY MY RENT, BILLS AND COUNCIL TAX LIKE EVERYBODY ELSE WITHOUT THE GOVERNMENT'S HELP MaggieMoo28
  • Score: 0

11:43am Fri 23 May 14

MaggieMoo28 says...

keighley123 wrote:
If that was the case why didn't she just join another company! What a complete waste off paper, I'm sure there's over people that's had the same problem with British gas, don't see them making a fuss about it get over your self love!! Nothing was stopping you from swapping company's or going to stay with your 'boyfriend ' until your problem was sorted...
#grip..needed
Are you stupid? How could I just swap provider?! The original provider was e-on but Bolton council changed it to British Gas. All this happened back in April when it was freezing and pouring down so a jumper wouldn't have done the job love. The house was being decorated and my boyfriend lived in Manchester, did you expect me to travel every morning to open the door to the decorator. Don't be stupid. And other people who have had to the same problem with BG decided to keep quiet I decided to go public. So you GET A GRIP OF YOURSELF LOVE
[quote][p][bold]keighley123[/bold] wrote: If that was the case why didn't she just join another company! What a complete waste off paper, I'm sure there's over people that's had the same problem with British gas, don't see them making a fuss about it get over your self love!! Nothing was stopping you from swapping company's or going to stay with your 'boyfriend ' until your problem was sorted... #grip..needed[/p][/quote]Are you stupid? How could I just swap provider?! The original provider was e-on but Bolton council changed it to British Gas. All this happened back in April when it was freezing and pouring down so a jumper wouldn't have done the job love. The house was being decorated and my boyfriend lived in Manchester, did you expect me to travel every morning to open the door to the decorator. Don't be stupid. And other people who have had to the same problem with BG decided to keep quiet I decided to go public. So you GET A GRIP OF YOURSELF LOVE MaggieMoo28
  • Score: -4

11:51am Fri 23 May 14

MaggieMoo28 says...

walkj98 wrote:
Janch1 wrote:
Can anyone tell me what the point to this story actually is? Was it really worth printing? Things like this happen a lot to people but they don't make the newspapers. Judging by the story and the incessant moaning and complaining, the female involved is more than likely claiming benefits and getting the rent paid courtesy of the working tax payer again!
Happens to our frail elderly every day and it never makes the news....
For your information I DO NOT CLAIM BENEFITS!!! I PAY MY RENT, BILLS AND COUNCIL TAX LIKE EVERYBODY ELSE WITHOUT THE GOVERNMENT'S HELP
[quote][p][bold]walkj98[/bold] wrote: [quote][p][bold]Janch1[/bold] wrote: Can anyone tell me what the point to this story actually is? Was it really worth printing? Things like this happen a lot to people but they don't make the newspapers. Judging by the story and the incessant moaning and complaining, the female involved is more than likely claiming benefits and getting the rent paid courtesy of the working tax payer again![/p][/quote]Happens to our frail elderly every day and it never makes the news....[/p][/quote]For your information I DO NOT CLAIM BENEFITS!!! I PAY MY RENT, BILLS AND COUNCIL TAX LIKE EVERYBODY ELSE WITHOUT THE GOVERNMENT'S HELP MaggieMoo28
  • Score: -6

11:55am Fri 23 May 14

MaggieMoo28 says...

itsnotthatbad wrote:
Question is why didnt she pursue this?? she waited a month and rarely called.... I worked on the emergency allocations for Grittish Bass a few years ago and if someone called in with no heating or hot water an engineer would be out asap to rectify or get parts. if engineer was an N/A (no access) to the property she would have called in to chase or a card be left... enough ££ to eat out etc etc, yet not enough £ to make a phone call. stop your whinging dearie you've got a house for free!!
Here goes another stupid one! I do not get my house for free. I PAY for my rent, COUNCIL TAX AND BILLS LIKE EVERYBODY ELSE WITHOUT THE GOVERNMENT'S HELP. There was a major gas leak in the house and prior to that Bolton council had changed provider so no gas account was created as of then. Therefore they could not provide me with a card.
[quote][p][bold]itsnotthatbad[/bold] wrote: Question is why didnt she pursue this?? she waited a month and rarely called.... I worked on the emergency allocations for Grittish Bass a few years ago and if someone called in with no heating or hot water an engineer would be out asap to rectify or get parts. if engineer was an N/A (no access) to the property she would have called in to chase or a card be left... enough ££ to eat out etc etc, yet not enough £ to make a phone call. stop your whinging dearie you've got a house for free!![/p][/quote]Here goes another stupid one! I do not get my house for free. I PAY for my rent, COUNCIL TAX AND BILLS LIKE EVERYBODY ELSE WITHOUT THE GOVERNMENT'S HELP. There was a major gas leak in the house and prior to that Bolton council had changed provider so no gas account was created as of then. Therefore they could not provide me with a card. MaggieMoo28
  • Score: -1

11:58am Fri 23 May 14

MaggieMoo28 says...

TheOneTrueWord wrote:
I don't wish to judge the lady in question, but the Bolton News really do not need to publish these 'non stories' things like this happen every day, it's not vital the rest of us know!
Well you did judge me!
[quote][p][bold]TheOneTrueWord[/bold] wrote: I don't wish to judge the lady in question, but the Bolton News really do not need to publish these 'non stories' things like this happen every day, it's not vital the rest of us know![/p][/quote]Well you did judge me! MaggieMoo28
  • Score: -4

12:10pm Fri 23 May 14

Jim271 says...

I do apoligise for being rather judgemental.

However if the article had indicated that Miss Kieta was a full time student then a lot of comments could have been avoided.

At present there is a pesimistic undercurrent with the economy and media coverage in particular forcing it on us around election time, and at times I find myself getting caught up in it forgetting there are individuals involved.

If I went to the papers everytime I received bad service from a company or the council my ugly mug would never be out of it,lol
I do apoligise for being rather judgemental. However if the article had indicated that Miss Kieta was a full time student then a lot of comments could have been avoided. At present there is a pesimistic undercurrent with the economy and media coverage in particular forcing it on us around election time, and at times I find myself getting caught up in it forgetting there are individuals involved. If I went to the papers everytime I received bad service from a company or the council my ugly mug would never be out of it,lol Jim271
  • Score: 6

12:48pm Fri 23 May 14

johnnyjackson says...

I thought full time students were exempt from council tax?
I thought full time students were exempt from council tax? johnnyjackson
  • Score: 9

1:10pm Fri 23 May 14

MaggieMoo28 says...

johnnyjackson wrote:
I thought full time students were exempt from council tax?
Due to personal circumstances I do not qualify for council exemption so I have to pay for it. And don't be so **** nasty! I am getting my house decorated in order to bring my unborn child up but as usual you always get stereotypical individuals like you thinking that all Black people are the same.
[quote][p][bold]johnnyjackson[/bold] wrote: I thought full time students were exempt from council tax?[/p][/quote]Due to personal circumstances I do not qualify for council exemption so I have to pay for it. And don't be so **** nasty! I am getting my house decorated in order to bring my unborn child up but as usual you always get stereotypical individuals like you thinking that all Black people are the same. MaggieMoo28
  • Score: -5

1:11pm Fri 23 May 14

cliff4treasurer says...

If she can afford to pay all her bills while a student, not yet receiving a grant, I need to know where to enrol?
And why once again is a single person in a council house (how many bedrooms?) and the "boyfriend" is living miles away in Manchester and it's all perfectly normal?
Something isn't right somewhere.
If the boyfriend had any commitment he would be living with his pregnant partner and supporting here in times of need which I belive is the normal way of things but perhaps I am old fashioned.?
If she can afford to pay all her bills while a student, not yet receiving a grant, I need to know where to enrol? And why once again is a single person in a council house (how many bedrooms?) and the "boyfriend" is living miles away in Manchester and it's all perfectly normal? Something isn't right somewhere. If the boyfriend had any commitment he would be living with his pregnant partner and supporting here in times of need which I belive is the normal way of things but perhaps I am old fashioned.? cliff4treasurer
  • Score: 11

1:21pm Fri 23 May 14

MaggieMoo28 says...

cliff4treasurer wrote:
If she can afford to pay all her bills while a student, not yet receiving a grant, I need to know where to enrol?
And why once again is a single person in a council house (how many bedrooms?) and the "boyfriend" is living miles away in Manchester and it's all perfectly normal?
Something isn't right somewhere.
If the boyfriend had any commitment he would be living with his pregnant partner and supporting here in times of need which I believe is the normal way of things but perhaps I am old fashioned.?
Why do you read all the comments before jumping to conclusions??? I can afford to pay my bills with the support of my boyfriend as he works and my family. We do stick together. I do pay for bedroom tax too. I live in a 2 bedroom house. Haven't you heard of people being finanically comfortable. I did not want this story to be published to have any sympathy I wanted to make people of how bad BG are. That's all. Would you like to give me relationship advice too??? The way we decide to live has nothing to do with anyone. Ain't you got a life to live?
[quote][p][bold]cliff4treasurer[/bold] wrote: If she can afford to pay all her bills while a student, not yet receiving a grant, I need to know where to enrol? And why once again is a single person in a council house (how many bedrooms?) and the "boyfriend" is living miles away in Manchester and it's all perfectly normal? Something isn't right somewhere. If the boyfriend had any commitment he would be living with his pregnant partner and supporting here in times of need which I believe is the normal way of things but perhaps I am old fashioned.?[/p][/quote]Why do you read all the comments before jumping to conclusions??? I can afford to pay my bills with the support of my boyfriend as he works and my family. We do stick together. I do pay for bedroom tax too. I live in a 2 bedroom house. Haven't you heard of people being finanically comfortable. I did not want this story to be published to have any sympathy I wanted to make people of how bad BG are. That's all. Would you like to give me relationship advice too??? The way we decide to live has nothing to do with anyone. Ain't you got a life to live? MaggieMoo28
  • Score: -7

1:26pm Fri 23 May 14

MaggieMoo28 says...

Jim271 wrote:
I do apoligise for being rather judgemental.

However if the article had indicated that Miss Kieta was a full time student then a lot of comments could have been avoided.

At present there is a pesimistic undercurrent with the economy and media coverage in particular forcing it on us around election time, and at times I find myself getting caught up in it forgetting there are individuals involved.

If I went to the papers everytime I received bad service from a company or the council my ugly mug would never be out of it,lol
Thank you Jim! I understand your frustration whenit comes to the economy of your country but I'm not the cause of it. I am a law abiding citizen trying to live my life and provide my child with the best future possible. Not everyone wants to live for free, I do easily give up my education and start claiming benefits but I don't want to.
[quote][p][bold]Jim271[/bold] wrote: I do apoligise for being rather judgemental. However if the article had indicated that Miss Kieta was a full time student then a lot of comments could have been avoided. At present there is a pesimistic undercurrent with the economy and media coverage in particular forcing it on us around election time, and at times I find myself getting caught up in it forgetting there are individuals involved. If I went to the papers everytime I received bad service from a company or the council my ugly mug would never be out of it,lol[/p][/quote]Thank you Jim! I understand your frustration whenit comes to the economy of your country but I'm not the cause of it. I am a law abiding citizen trying to live my life and provide my child with the best future possible. Not everyone wants to live for free, I do easily give up my education and start claiming benefits but I don't want to. MaggieMoo28
  • Score: -3

3:02pm Fri 23 May 14

tinypet says...

ah the main suppliers british gas and eon are f ooking up :0/ time to change suppliers
ah the main suppliers british gas and eon are f ooking up :0/ time to change suppliers tinypet
  • Score: -1

5:00pm Mon 26 May 14

Greasy Chip Butty says...

Kirstyhamilton22 wrote:
I'm absolutely disgusted how people jump to conclusions. Grow up the lot of yous! This girl was in my year throughout school so no she has not just turned up and been given everything for free! Set of racists.. stop worrying about someone else and worry about your parents that dragged you up to be disrespectful judgemental gobshites!!
They are all not BNP voters anymore but now UKIP voters....
[quote][p][bold]Kirstyhamilton22[/bold] wrote: I'm absolutely disgusted how people jump to conclusions. Grow up the lot of yous! This girl was in my year throughout school so no she has not just turned up and been given everything for free! Set of racists.. stop worrying about someone else and worry about your parents that dragged you up to be disrespectful judgemental gobshites!![/p][/quote]They are all not BNP voters anymore but now UKIP voters.... Greasy Chip Butty
  • Score: 0

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