Whistleblower predicts troubled start for new universal credit system

The Bolton News: Elizabeth House Elizabeth House

A WHISTLEBLOWER inside one of the government’s pilot centres for universal credit has warned how numerous errors will make a smooth introduction of the new system “highly unlikely”.

Staff at the service centre in Elizabeth House, Bolton town centre, have been involved in supporting the management of universal credit since it was piloted in Ashton-under-Lyne and Wigan last year.

Since then, a member of the Public and Commercial Services (PCS) union, who has asked not to be named, told The Bolton News that employees have been leaving their jobs “in droves” after facing huge pressure to make an unworkable system fit for purpose.

Other issues included glitches with the computer system and inadequate training with staff only able to process a fraction of the claims they could under the old system.

The spokesman said: “The union has had to deal with more personal cases on site, as people try to cope with the pressure being put on them. I’ve never seen so many people take early retirement.

“The Jobcentres themselves are under a great deal of pressure — because they are front-facing staff.

“Universal credit is all supposed to be completed online, but as one of the staff put it some of our customers can’t use a pencil — because of the various difficulties they have faced — let alone a computer.”

Trained universal credit account developers are only able to complete three tasks a day, they added, compared with processing 30 claims a day under the old system of jobseekers’ allowance.

The representative from the PCS said while the acknowledged reform of the benefit system was necessary, universal credit as it stands is a ‘unworkable monster’.

The spokesman added: “The government needs to look at exactly what money has been spent, how it’s been spent and how successful it has been so far.

“Lord Freud and Iain Duncan Smith might think it’s all been singing and dancing, but that’s not the case.”

Comments (6)

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11:54am Mon 30 Jun 14

piszoff says...

Make me laugh the name whistle-blower. A honest person among and den of Liars And Thieves.
Make me laugh the name whistle-blower. A honest person among and den of Liars And Thieves. piszoff
  • Score: 11

1:16am Tue 1 Jul 14

jayyson says...

As long as the tories and dwp are causing as much misery as possible for climants they don't care how much is mispent
As long as the tories and dwp are causing as much misery as possible for climants they don't care how much is mispent jayyson
  • Score: 15

1:16am Tue 1 Jul 14

jayyson says...

As long as the tories and dwp are causing as much misery as possible for climants they don't care how much is mispent
As long as the tories and dwp are causing as much misery as possible for climants they don't care how much is mispent jayyson
  • Score: 4

8:33pm Tue 1 Jul 14

bigbob123 says...

this universal credit only affects new claimants from the 30th of June 2014.
Eventually the will want to roll it out to anyone on JSA or who claims Housing Benefit.
Now lets say you have money management issues, your rent and JSA goes straight to you in one monthly payment, we all know full well that the rent will be spent before the landlord gets chance to ask for it and then we start to see rises in Homelessness, poverty, crime and so on.
As for people leaving the Jobcentre staff leaving and so on due to it all well I say "HAVE A TASTE OF YOUR OWN MEDICINE"
I have never met a group of more self-righteous, disrespectful, in-considerate,lazy bunch of Hitlers.
I wonder if the part-time staff there are made to look for jobs with more hours?
You are all worse than traffic wardens in my eyes because stopping peoples much needed benefits because you set an appointment for a day when the jobcentre was closed or because you were 3 minutes late due to a foreigner being unable to communicate with the person on the desk is another target hit for your bonus just like wardens who book cars for commission.
this universal credit only affects new claimants from the 30th of June 2014. Eventually the will want to roll it out to anyone on JSA or who claims Housing Benefit. Now lets say you have money management issues, your rent and JSA goes straight to you in one monthly payment, we all know full well that the rent will be spent before the landlord gets chance to ask for it and then we start to see rises in Homelessness, poverty, crime and so on. As for people leaving the Jobcentre staff leaving and so on due to it all well I say "HAVE A TASTE OF YOUR OWN MEDICINE" I have never met a group of more self-righteous, disrespectful, in-considerate,lazy bunch of Hitlers. I wonder if the part-time staff there are made to look for jobs with more hours? You are all worse than traffic wardens in my eyes because stopping peoples much needed benefits because you set an appointment for a day when the jobcentre was closed or because you were 3 minutes late due to a foreigner being unable to communicate with the person on the desk is another target hit for your bonus just like wardens who book cars for commission. bigbob123
  • Score: -2

4:17pm Wed 2 Jul 14

Replytohatersandscum says...

bigbob123 wrote:
this universal credit only affects new claimants from the 30th of June 2014.
Eventually the will want to roll it out to anyone on JSA or who claims Housing Benefit.
Now lets say you have money management issues, your rent and JSA goes straight to you in one monthly payment, we all know full well that the rent will be spent before the landlord gets chance to ask for it and then we start to see rises in Homelessness, poverty, crime and so on.
As for people leaving the Jobcentre staff leaving and so on due to it all well I say "HAVE A TASTE OF YOUR OWN MEDICINE"
I have never met a group of more self-righteous, disrespectful, in-considerate,lazy bunch of Hitlers.
I wonder if the part-time staff there are made to look for jobs with more hours?
You are all worse than traffic wardens in my eyes because stopping peoples much needed benefits because you set an appointment for a day when the jobcentre was closed or because you were 3 minutes late due to a foreigner being unable to communicate with the person on the desk is another target hit for your bonus just like wardens who book cars for commission.
i take it you dont work
[quote][p][bold]bigbob123[/bold] wrote: this universal credit only affects new claimants from the 30th of June 2014. Eventually the will want to roll it out to anyone on JSA or who claims Housing Benefit. Now lets say you have money management issues, your rent and JSA goes straight to you in one monthly payment, we all know full well that the rent will be spent before the landlord gets chance to ask for it and then we start to see rises in Homelessness, poverty, crime and so on. As for people leaving the Jobcentre staff leaving and so on due to it all well I say "HAVE A TASTE OF YOUR OWN MEDICINE" I have never met a group of more self-righteous, disrespectful, in-considerate,lazy bunch of Hitlers. I wonder if the part-time staff there are made to look for jobs with more hours? You are all worse than traffic wardens in my eyes because stopping peoples much needed benefits because you set an appointment for a day when the jobcentre was closed or because you were 3 minutes late due to a foreigner being unable to communicate with the person on the desk is another target hit for your bonus just like wardens who book cars for commission.[/p][/quote]i take it you dont work Replytohatersandscum
  • Score: 1

1:43am Thu 3 Jul 14

bigbob123 says...

Replytohatersandscum wrote:
bigbob123 wrote:
this universal credit only affects new claimants from the 30th of June 2014.
Eventually the will want to roll it out to anyone on JSA or who claims Housing Benefit.
Now lets say you have money management issues, your rent and JSA goes straight to you in one monthly payment, we all know full well that the rent will be spent before the landlord gets chance to ask for it and then we start to see rises in Homelessness, poverty, crime and so on.
As for people leaving the Jobcentre staff leaving and so on due to it all well I say "HAVE A TASTE OF YOUR OWN MEDICINE"
I have never met a group of more self-righteous, disrespectful, in-considerate,lazy bunch of Hitlers.
I wonder if the part-time staff there are made to look for jobs with more hours?
You are all worse than traffic wardens in my eyes because stopping peoples much needed benefits because you set an appointment for a day when the jobcentre was closed or because you were 3 minutes late due to a foreigner being unable to communicate with the person on the desk is another target hit for your bonus just like wardens who book cars for commission.
i take it you dont work
I have my own business as it happens.
I was unemployed for a brief period... 1 month and to be honest I failed to see just what the "job advisers" role actually was
[quote][p][bold]Replytohatersandscum[/bold] wrote: [quote][p][bold]bigbob123[/bold] wrote: this universal credit only affects new claimants from the 30th of June 2014. Eventually the will want to roll it out to anyone on JSA or who claims Housing Benefit. Now lets say you have money management issues, your rent and JSA goes straight to you in one monthly payment, we all know full well that the rent will be spent before the landlord gets chance to ask for it and then we start to see rises in Homelessness, poverty, crime and so on. As for people leaving the Jobcentre staff leaving and so on due to it all well I say "HAVE A TASTE OF YOUR OWN MEDICINE" I have never met a group of more self-righteous, disrespectful, in-considerate,lazy bunch of Hitlers. I wonder if the part-time staff there are made to look for jobs with more hours? You are all worse than traffic wardens in my eyes because stopping peoples much needed benefits because you set an appointment for a day when the jobcentre was closed or because you were 3 minutes late due to a foreigner being unable to communicate with the person on the desk is another target hit for your bonus just like wardens who book cars for commission.[/p][/quote]i take it you dont work[/p][/quote]I have my own business as it happens. I was unemployed for a brief period... 1 month and to be honest I failed to see just what the "job advisers" role actually was bigbob123
  • Score: 0
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