Royal Bolton Hospital food ranked 'among worst in country'

Hospital food. Bolton's has been ranked

Hospital food. Bolton's has been ranked "among the worst" in the country.

First published in News
Last updated
The Bolton News: Photograph of the Author by , health reporter

FOOD served up at the Royal Bolton Hospital has been ranked “among the worst” in the country by patients.

The Bolton NHS Foundation Trust will be expected to raise the standard of meals after receiving poor scores for quality and choice in results published on the NHS Choices website.

All hospitals across England will now be ranked on whether the menu is approved by a dietician, the availability of fresh fruit and food between meals, the variety of options at breakfast and the cost of the food provided.

The Government has also introduced rules to raise the nutritional standards of hospital food.

The quality of food at the Royal Bolton performed poorly compared to other trusts, with patients rating it at 87 per cent.

The choice of food in Bolton fell into the bottom 20 per cent of all trusts, along with the availability of fruit and food between meals. However, a separate inspection carried out by different volunteers from the Greater Manchester West Mental Health NHS Foundation Trust (GMW) produced better results — with the quality of food being ranked at 100 per cent.

Stephen Tyldsley, divisional director of operations at the Royal Bolton, said: “We are constantly monitoring the quality of our food and the choice on offer to our patients.

“Every week a group of managers and governors sample and assess a patient meal which is scored based on a number of factors including taste, temperature and presentation.

“Patients on wards are also asked for their feedback on the hospital meals, and this is generally very positive, however necessary action is taken where possible if any negative feedback is received.

“Here at Bolton NHS Foundation Trust we do not currently have food available for patients on a 24-hour basis which is why we scored lower than we would have liked on the ‘choice of food’ category, however there is an action plan in place to look at extending our services.”

The same catering company provides meals for both foundation trust patients and GMW patients staying in the Royal Bolton Hospital.

The cost of food, drink, staffing costs and the price of transporting food at Bolton is £6.02 per patient per day, £5.53 at Salford and £7.32 at Leigh.

WHAT FOOD MUST BE PROVIDED

  • Fish twice a week
  • Seasonal produce
  • Tap water
  • Cooked rice, potatoes and vegetables without salt
  • Half of all desserts should be fruit
  • Half of tea and coffee should be Fairtrade

Comments (28)

Please log in to enable comment sorting

8:35am Tue 2 Sep 14

idav_uk says...

I work on a ward at the Hospital, and I make a point of asking patients what they think of their food as I'm picking it back up.

In general, most patients seem happy with what is being served. It certainly looks and smells appetising. We regularly get asked for seconds because the food has been well received, and its quite rare that a patient sends something back for taste reasons. If that does happen, we try to swap it for something they prefer.

Don't believe the headline. The food (considering its got to be served for around £6 a day) ain't too bad at all!
I work on a ward at the Hospital, and I make a point of asking patients what they think of their food as I'm picking it back up. In general, most patients seem happy with what is being served. It certainly looks and smells appetising. We regularly get asked for seconds because the food has been well received, and its quite rare that a patient sends something back for taste reasons. If that does happen, we try to swap it for something they prefer. Don't believe the headline. The food (considering its got to be served for around £6 a day) ain't too bad at all! idav_uk
  • Score: 40

8:39am Tue 2 Sep 14

arrian says...

i was served cheese and onion pie at bolton hospital last year, i never did find the cheese, just a sloppy sauce! going in today for a procedure, will be there all day and taking my own food with me.
i was served cheese and onion pie at bolton hospital last year, i never did find the cheese, just a sloppy sauce! going in today for a procedure, will be there all day and taking my own food with me. arrian
  • Score: -12

8:52am Tue 2 Sep 14

thomas222 says...

Make the Bosses eat three a day every day and it will soon change. Need to Employ ex Forces catering Corp people, best in the world and can cater for thousands every day.
Make the Bosses eat three a day every day and it will soon change. Need to Employ ex Forces catering Corp people, best in the world and can cater for thousands every day. thomas222
  • Score: -12

9:08am Tue 2 Sep 14

JustBecause says...

How much is spent on the actual food ?
How much is spent on the actual food ? JustBecause
  • Score: 12

9:17am Tue 2 Sep 14

Albert1 says...

I spent a week in the Hopsital a while ago and had no complaints about the food. It was hot and fresh. The only complaints I heard was people wanting more gravy!! Personal choice. A lot of hard work has been put in in recent months so don't judge on what it was like several years ago. Cooking for over 3000 patients and staff is hard but I think the Hospital do a fantasic job. If you don't like the food bring in your own. Having experienced food at other hospitals we are lucky to have it cooked on site and not 'airline' style food that is re-heated like many other Trusts use.
I spent a week in the Hopsital a while ago and had no complaints about the food. It was hot and fresh. The only complaints I heard was people wanting more gravy!! Personal choice. A lot of hard work has been put in in recent months so don't judge on what it was like several years ago. Cooking for over 3000 patients and staff is hard but I think the Hospital do a fantasic job. If you don't like the food bring in your own. Having experienced food at other hospitals we are lucky to have it cooked on site and not 'airline' style food that is re-heated like many other Trusts use. Albert1
  • Score: 19

9:25am Tue 2 Sep 14

oftbewildered2 says...

I was in for two weeks - when I did start eating again, I found the food from the kitchens was both tasty and plentiful, although the sweets were a bit 'sameish'. The sandwiches were not made on the premises and were not nice at all. Breakfast was boringly cereals and toast. Supper toast. Would have liked an egg now and then. Creamy chicken casserole was nice. Fresh fruit should be offered daily. However, for £6 a day not too bad, although the menu could be a bit more imaginative.
I was in for two weeks - when I did start eating again, I found the food from the kitchens was both tasty and plentiful, although the sweets were a bit 'sameish'. The sandwiches were not made on the premises and were not nice at all. Breakfast was boringly cereals and toast. Supper toast. Would have liked an egg now and then. Creamy chicken casserole was nice. Fresh fruit should be offered daily. However, for £6 a day not too bad, although the menu could be a bit more imaginative. oftbewildered2
  • Score: 7

9:44am Tue 2 Sep 14

m.nealon says...

Hospital food has been very poor since cook/chill food was introduced. Hospitals used to cook food on their own premises until this ceased years ago. When I worked for the NHS in Manchester it was transported from the South where it was mass produced and distributed all over the UK. It would be far better cooked on the premises. Each hospital has capacity for different numbers of inpatients. Food mass produced to cover several hospitals is obviously going to be substandard because of the quantities cooked to cover such vast numbers. Hospital kitchens currently deal only with incoming cook chill mass produced meals. Return to cooking on the premises and see the difference. Fresh, better cooked in smaller quantities is better.
Hospital food has been very poor since cook/chill food was introduced. Hospitals used to cook food on their own premises until this ceased years ago. When I worked for the NHS in Manchester it was transported from the South where it was mass produced and distributed all over the UK. It would be far better cooked on the premises. Each hospital has capacity for different numbers of inpatients. Food mass produced to cover several hospitals is obviously going to be substandard because of the quantities cooked to cover such vast numbers. Hospital kitchens currently deal only with incoming cook chill mass produced meals. Return to cooking on the premises and see the difference. Fresh, better cooked in smaller quantities is better. m.nealon
  • Score: 3

10:22am Tue 2 Sep 14

rachel1314 says...

I've stayed at the hospital many times before and never had a problem with the food and if it was after mealtimes that i were admitted they always offered me a snack pack or toast which to be honest toast and a brew tastes like gold when you're ill. End of day if people have a problem rather than blame the hospital trying their **** hardest to feed someone breakfast and a meal and pudding twice a day with just £6 (which anyone would find difficult to be fair) shouldn't we be blaming the government who feel its necessary to spend more money and offer more choices on food to prisoners rather than the sick
I've stayed at the hospital many times before and never had a problem with the food and if it was after mealtimes that i were admitted they always offered me a snack pack or toast which to be honest toast and a brew tastes like gold when you're ill. End of day if people have a problem rather than blame the hospital trying their **** hardest to feed someone breakfast and a meal and pudding twice a day with just £6 (which anyone would find difficult to be fair) shouldn't we be blaming the government who feel its necessary to spend more money and offer more choices on food to prisoners rather than the sick rachel1314
  • Score: 20

10:22am Tue 2 Sep 14

rachel1314 says...

I've stayed at the hospital many times before and never had a problem with the food and if it was after mealtimes that i were admitted they always offered me a snack pack or toast which to be honest toast and a brew tastes like gold when you're ill. End of day if people have a problem rather than blame the hospital trying their **** hardest to feed someone breakfast and a meal and pudding twice a day with just £6 (which anyone would find difficult to be fair) shouldn't we be blaming the government who feel its necessary to spend more money and offer more choices on food to prisoners rather than the sick
I've stayed at the hospital many times before and never had a problem with the food and if it was after mealtimes that i were admitted they always offered me a snack pack or toast which to be honest toast and a brew tastes like gold when you're ill. End of day if people have a problem rather than blame the hospital trying their **** hardest to feed someone breakfast and a meal and pudding twice a day with just £6 (which anyone would find difficult to be fair) shouldn't we be blaming the government who feel its necessary to spend more money and offer more choices on food to prisoners rather than the sick rachel1314
  • Score: 7

10:50am Tue 2 Sep 14

Browny91 says...

Awful place
Awful place Browny91
  • Score: -21

11:10am Tue 2 Sep 14

jus' visitin says...

I was recently in Royal Bolton Hospital for 3 weeks and had no complaints about the food whatsoever. Choice of 3 different breakfast cereals plus toast. The meals were large enough to fill me up too. All served by friendly staff who couldn't be more helpful.
I was recently in Royal Bolton Hospital for 3 weeks and had no complaints about the food whatsoever. Choice of 3 different breakfast cereals plus toast. The meals were large enough to fill me up too. All served by friendly staff who couldn't be more helpful. jus' visitin
  • Score: 20

11:15am Tue 2 Sep 14

mrs philainsy says...

Do you think hospital food is good enough for patients?




For those who have paid their N.I. contributions - probably not.

For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good.
Do you think hospital food is good enough for patients? For those who have paid their N.I. contributions - probably not. For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good. mrs philainsy
  • Score: 16

11:18am Tue 2 Sep 14

Keaneo7 says...

My mum was in RBH for over 2 weeks, granted it was around 2 years ago and I am not sure how much has changed but she couldn't compliment the food enough. She has never been a big eater but hearing she had eaten all of the 3 meals throughout the day was really good news. She was happy with the variety to choose from and the quality of the food and the staff were amazing at accommodating her dietary needs. People need to realise it's not going to be Michelin starred quality being served, it is on a budget and we think we do really well with that.
My mum was in RBH for over 2 weeks, granted it was around 2 years ago and I am not sure how much has changed but she couldn't compliment the food enough. She has never been a big eater but hearing she had eaten all of the 3 meals throughout the day was really good news. She was happy with the variety to choose from and the quality of the food and the staff were amazing at accommodating her dietary needs. People need to realise it's not going to be Michelin starred quality being served, it is on a budget and we think we do really well with that. Keaneo7
  • Score: 21

11:41am Tue 2 Sep 14

jus' visitin says...

mrs philainsy wrote:
Do you think hospital food is good enough for patients?




For those who have paid their N.I. contributions - probably not.

For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good.
I've worked since I was 16 (now 42). Paid loads into the system and still don't have a problem with the food.
[quote][p][bold]mrs philainsy[/bold] wrote: Do you think hospital food is good enough for patients? For those who have paid their N.I. contributions - probably not. For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good.[/p][/quote]I've worked since I was 16 (now 42). Paid loads into the system and still don't have a problem with the food. jus' visitin
  • Score: 6

1:07pm Tue 2 Sep 14

wsw69 says...

Here we fri55ing go again. Whinging Britain rears it's ugly head yet again.

This country MUST be the world leader in whinging about anything and everything. Some people, too many in my opinion, are born to moan and whinge. And let's not forget the mob that expects absolutely everything for nothing and more besides.

Put up, shut up and get real. If you don't like the hospital food and you 'know it's not good' then don't have it. Simples!

I've never been an in patient at any hospital, but I have had the food at the RBH in the restaurant, and it's always been fine.

The media doesn't help at times, especially this low-level rag of a snoozepaper. Anyway, so long as this paper is in print format, Bolton as a town will never be short of lav paper!
Here we fri55ing go again. Whinging Britain rears it's ugly head yet again. This country MUST be the world leader in whinging about anything and everything. Some people, too many in my opinion, are born to moan and whinge. And let's not forget the mob that expects absolutely everything for nothing and more besides. Put up, shut up and get real. If you don't like the hospital food and you 'know it's not good' then don't have it. Simples! I've never been an in patient at any hospital, but I have had the food at the RBH in the restaurant, and it's always been fine. The media doesn't help at times, especially this low-level rag of a snoozepaper. Anyway, so long as this paper is in print format, Bolton as a town will never be short of lav paper! wsw69
  • Score: 22

1:17pm Tue 2 Sep 14

Rememberscarborough says...

I always found the better you felt the worse the food tasted. Strange...
I always found the better you felt the worse the food tasted. Strange... Rememberscarborough
  • Score: -5

1:39pm Tue 2 Sep 14

mrs philainsy says...

jus' visitin wrote:
mrs philainsy wrote:
Do you think hospital food is good enough for patients?




For those who have paid their N.I. contributions - probably not.

For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good.
I've worked since I was 16 (now 42). Paid loads into the system and still don't have a problem with the food.
I'm so pleased for you.
[quote][p][bold]jus' visitin[/bold] wrote: [quote][p][bold]mrs philainsy[/bold] wrote: Do you think hospital food is good enough for patients? For those who have paid their N.I. contributions - probably not. For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good.[/p][/quote]I've worked since I was 16 (now 42). Paid loads into the system and still don't have a problem with the food.[/p][/quote]I'm so pleased for you. mrs philainsy
  • Score: -3

4:18pm Tue 2 Sep 14

SRGUK1 says...

Amongst the worst in the country I find that hard to believe. When I have been an inpatient the food was definitely good and you have choices.
Amongst the worst in the country I find that hard to believe. When I have been an inpatient the food was definitely good and you have choices. SRGUK1
  • Score: 12

4:53pm Tue 2 Sep 14

SupeRed09 says...

Can't compare Bolton's to other hospitals, however in the the five days I spent there I was pleasantly suprised because... it's really not that bad!
Can't compare Bolton's to other hospitals, however in the the five days I spent there I was pleasantly suprised because... it's really not that bad! SupeRed09
  • Score: 13

6:31pm Tue 2 Sep 14

jus' visitin says...

mrs philainsy wrote:
jus' visitin wrote:
mrs philainsy wrote:
Do you think hospital food is good enough for patients?




For those who have paid their N.I. contributions - probably not.

For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good.
I've worked since I was 16 (now 42). Paid loads into the system and still don't have a problem with the food.
I'm so pleased for you.
Why thank you :-)
[quote][p][bold]mrs philainsy[/bold] wrote: [quote][p][bold]jus' visitin[/bold] wrote: [quote][p][bold]mrs philainsy[/bold] wrote: Do you think hospital food is good enough for patients? For those who have paid their N.I. contributions - probably not. For those who use our NHS as a Drop In Centre, without paying a penny into the system - too good.[/p][/quote]I've worked since I was 16 (now 42). Paid loads into the system and still don't have a problem with the food.[/p][/quote]I'm so pleased for you.[/p][/quote]Why thank you :-) jus' visitin
  • Score: 3

7:14pm Tue 2 Sep 14

Peter 1958 says...

When I was in there at Xmas the food quality was fine.
Just the portion sizes were a bit on the child size.
People should remember that meal times are the highlight of the day for those stuck in bed,with nothing to do all day.
So getting it right, really is very important.
Breakfast could do with a kick up the back end,but the food is as good as any other hospital and I have been in a number of them.
When I was in there at Xmas the food quality was fine. Just the portion sizes were a bit on the child size. People should remember that meal times are the highlight of the day for those stuck in bed,with nothing to do all day. So getting it right, really is very important. Breakfast could do with a kick up the back end,but the food is as good as any other hospital and I have been in a number of them. Peter 1958
  • Score: 4

8:08pm Tue 2 Sep 14

idav_uk says...

So given that the overwhelming number of people commenting on this post disagree with the tone of the article, would the Bolton News like to do another piece - perhaps even visiting the Hospital and sampling the food themselves, or interviewing patients and getting their opinion?
So given that the overwhelming number of people commenting on this post disagree with the tone of the article, would the Bolton News like to do another piece - perhaps even visiting the Hospital and sampling the food themselves, or interviewing patients and getting their opinion? idav_uk
  • Score: 12

10:47pm Tue 2 Sep 14

Iluminati says...

Another lesson to be learned?? Apparently, the food for the hospital is constantly been monitored, points been awarded for each meal, patients been asked for their opinion and managers and governors checking the food on a daily basis!! They have probably have tasted too many dishes, so reality has been submerged in grease and fat!!!!!!! The director of operations lamented that the reason why the hospital ranked as one of the worse hospital for food, is because Bolton hasn't got a 24 hour catering service. What a lot of rubbish, because other hospitals in the country have scored excellent points and haven't got, like Bolton, a 24 hour catering service!! What it really boils down to is the fact that the Bolton NHS management have cut corners and awarded supply contracts to the cheapest denominator!! The saying that one always gets what one pays for springs to mind!!!!!!! Enough said!




F
Another lesson to be learned?? Apparently, the food for the hospital is constantly been monitored, points been awarded for each meal, patients been asked for their opinion and managers and governors checking the food on a daily basis!! They have probably have tasted too many dishes, so reality has been submerged in grease and fat!!!!!!! The director of operations lamented that the reason why the hospital ranked as one of the worse hospital for food, is because Bolton hasn't got a 24 hour catering service. What a lot of rubbish, because other hospitals in the country have scored excellent points and haven't got, like Bolton, a 24 hour catering service!! What it really boils down to is the fact that the Bolton NHS management have cut corners and awarded supply contracts to the cheapest denominator!! The saying that one always gets what one pays for springs to mind!!!!!!! Enough said! F Iluminati
  • Score: -1

11:16pm Tue 2 Sep 14

sandees says...

I am one of the team who deliver the meals to the wards at Bolton Hospital and am regularly asked by patients to pass their compliments to the chefs for the lovely food they have been served.
I would also love to know where the B.E.N. got the picture they have used in this article since it is nothing like the equipment that is used. Makes me wonder if they actually researched this at all.
I am one of the team who deliver the meals to the wards at Bolton Hospital and am regularly asked by patients to pass their compliments to the chefs for the lovely food they have been served. I would also love to know where the B.E.N. got the picture they have used in this article since it is nothing like the equipment that is used. Makes me wonder if they actually researched this at all. sandees
  • Score: 8

11:17pm Tue 2 Sep 14

united99 says...

The times I've been an in-patient at RBH I have never had a problem with the food - on the occasions when I didn't like the choice for any given day then I would get food from home simple.
I don't know where they get these surveys from !
The times I've been an in-patient at RBH I have never had a problem with the food - on the occasions when I didn't like the choice for any given day then I would get food from home simple. I don't know where they get these surveys from ! united99
  • Score: 4

8:29am Wed 3 Sep 14

Pat1992 says...

Is anybody else sick of the constant abuse the hospital gets off bolton evening news?
Is anybody else sick of the constant abuse the hospital gets off bolton evening news? Pat1992
  • Score: 3

8:58am Wed 3 Sep 14

The Running Man says...

I'm sure that the staff do the best they can with the available resources. Well done to all concerned!
I'm sure that the staff do the best they can with the available resources. Well done to all concerned! The Running Man
  • Score: 1

10:45am Wed 3 Sep 14

Odders2012 says...

Yet again Ms. Dobson continues her one-woman hate campaign against Royal Bolton. You'd think she'd be supporting her local hospital, at a time when staff are under increasing pressure to do more work with less resources yet still manage to prove great patient care. Maybe she should spend a week working in a hospital and see what actually happens instead of judging and criticising the place from the sanctity of behind her keyboard.
Yet again Ms. Dobson continues her one-woman hate campaign against Royal Bolton. You'd think she'd be supporting her local hospital, at a time when staff are under increasing pressure to do more work with less resources yet still manage to prove great patient care. Maybe she should spend a week working in a hospital and see what actually happens instead of judging and criticising the place from the sanctity of behind her keyboard. Odders2012
  • Score: 1

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree