STAFF at Bolton Whites Hotel are celebrating after it achieved its goal of becoming one of the elite players in the hospitality industry.

The hotel, based at the Wanderers stadium, has been accredited with the World Class Service Standard recognising its customer service.

Bolton Whites Hotel and its team were judged on four key fields of service performance.

The hotel says it is proud to be the only venue in North Manchester to have achieved this placing it in an elite group of organisations to have achieved this goal.

Bolton Whites Hotel is integrated into the Macron Stadium which also received the World Class Service accreditation.

Leanne Turner, HR Manager at Bolton Whites Hotel said: “Providing first class customer service is inherent in our business ethos and we are delighted that this has been formally recognised by such a stringent set of standards. "Holding this honour is a true reflection of the team’s dedication and commitment to not just their ongoing training and development but to their every day roles within the hotel.”

Tracy Waddacor, Managing Director of World Class Service presented the team with their award and individual star badges.

She said: “Achieving World Class Standard is a challenging process where not only do you have to demonstrate the abilities but this has to be backed up by processes, procedures, statistics and of course positive customer comment.

"Bolton Whites Hotel had this in abundance and they particularly impressed in their commitment to the ongoing provision of an exceptional experience across the hotel and within the wider stadium itself.

"This philosophy demonstrated itself throughout the customer journey at all touch points and is especially obvious in the behaviour and dedication of its team members.”

The hotel say that management ensure that each member of the team is regularly trained and re-trained whatever their level and it is this process of recruitment, training, coaching and mentoring which sets the platform for achieving impressive results and which gives employees autonomy in their role to deliver a WOW factor experience to guests.