Bin collection confusion in council letter

A TOWN hall blunder led to nearly 8,000 residents receiving letters telling them to recycle — in the wrong bins.

When Bolton Council became award of the mistake, it sent out follow-up letters earlier than planned — at a cost of £3,000.

The council mistakenly mixed up the burgundy bin, for glass, cans and plastic bottles, with the beige bin, for paper, card and drinks cartons.

However, they were correctly identified in the consultation document which was sent out.

Another letter, which highlighted the mistake, was then later sent out — although the council has stressed follow-up letters are often sent out.

A council spokesman said: “As part of our proposals to change the bin collection service, we are committed to consulting with residents across Bolton and listening to their views.

“We issued an initial letter and survey to 8,000 households, which represents a cross section of the population.

“After issuing, we noticed a small mistake in the letter, although the consultation document was correct.

“We often send a follow-up letter after a couple of weeks, to remind people to fill in our surveys, so we mentioned the mistake in the follow-up letter and sent it slightly earlier than we would have done. “As these changes to waste collections will affect every household in the borough, it is important we ensure that as many people as possible understand our proposals.”

The follow-up letter cost £3,286 to issue, of which more than £2,000 was postage.

Under the proposals, weekly bin collections could be scrapped and replaced with fortnightly rounds in a bid to save the council £2.6 million in waste disposal costs.

The grey bin collection could go fortnightly and a weekly food waste collection would be introduced, using a kitchen caddy container.

Bolton and Salford are the only authorities in Greater Manchester which do not have either fortnightly collections or reduced size grey bins.

Bolton is currently bottom of the recycling league table in the county.

Comments (5)

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9:32am Wed 10 Oct 12

oftbewildered2 says...

the Council often speaks of consultations: in the forty odd years I have lived in Bolton I have never been directly consulted on anything - although I have gone in search of information on proposed projects and made my comments. Is that what they call consultation? Mind you - they always seem to go ahead with their major plans anyway
the Council often speaks of consultations: in the forty odd years I have lived in Bolton I have never been directly consulted on anything - although I have gone in search of information on proposed projects and made my comments. Is that what they call consultation? Mind you - they always seem to go ahead with their major plans anyway oftbewildered2
  • Score: 2

10:01am Wed 10 Oct 12

Bendix says...

What else can you expect from the public sector. Too many incompetent staff and management.
What else can you expect from the public sector. Too many incompetent staff and management. Bendix
  • Score: 1

10:06am Wed 10 Oct 12

William2701 says...

So hard on the heels of the leaflets for Johnson Fold being delivered in Westhoughton we now have this.

More waste of Council Taxpayers money! Sack the incompetents!
So hard on the heels of the leaflets for Johnson Fold being delivered in Westhoughton we now have this. More waste of Council Taxpayers money! Sack the incompetents! William2701
  • Score: 3

2:56pm Wed 10 Oct 12

Boltontoday says...

Don't forget, the letters go in your beige bin!
Don't forget, the letters go in your beige bin! Boltontoday
  • Score: 4

7:57pm Wed 10 Oct 12

SmoggyDiasboro says...

Though I do wonder how Bolton Council can get away with charging 31p for a second class. My understanding (and experience) is that from last April, they went to 50p. But we better not tell anyone or the Royal Mail will levy a fortune on them
Though I do wonder how Bolton Council can get away with charging 31p for a second class. My understanding (and experience) is that from last April, they went to 50p. But we better not tell anyone or the Royal Mail will levy a fortune on them SmoggyDiasboro
  • Score: 0

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