4:33pm Thursday 2nd September 2010
OFGEM has launched an investigation into four energy companies amid concerns of mis-selling to consumers.
The energy regulator said it was prepared to take “strong action” if it found that npower, Scottish Power, Scottish and Southern Energy and EDF Energy were failing to comply with new obligations to prevent mis-selling.
It has set up a hotline for consumers who are concerned about the sales approaches employed by suppliers to sell energy contracts, either face to face or by telephone.
The move follows tougher obligations imposed on suppliers in October.
l The hotline will be open from today on the standard Consumer Direct number 08454 040506.
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