THE daughter of a former resident at Ladymead has spoken out about the conditions at the failing care home.

The woman, who asked not to be named, said her 75-year-old mother was left alone without food and pain relief each time she visited during her five years there.

Her mother was placed in the Heaton care home — which the owner says has been forced to close after three damning reports by care watchdog Care Quality Commission (CQC) — by another family member after she began to suffer poor health.

A year before her mother died, she complained to the matron about the conditions her mother was left in and she said was told not to come back.

The Bolton News reported on Monday that Bolton Council and health commissioners said they had “no option” but to terminate its contract with Ladymead and move its 16 residents to other care homes.

The woman, from Tonge Moor, said: “They never gave her any painkillers for her hip when I visited.

“Once I was so annoyed I told the matron that I would not have been seen dead in there. She told me never to come back to visit mum again. I couldn’t believe it.

“I remember first walking into the place. There was no one about to ask which room my mother was in and I ended up getting lost.

“I have heard a number of horror stories about that place, and every time I walked past it brought back awful memories.

“I was shocked to see it closed but if what I saw still went on I’m not surprised.”

A former member of staff at Ladymead, who also wished to remain anonymous, claimed conditions at the care home had been poor since 2012.

He said he alerted the fire service to safety hazards in 2012.

Last year Ladymead was closed while urgent improvements were carried out after inspectors discovered a raft of problems.

They found thin bedding, curtains hanging off, fraying carpets, and a mattress “heavily stained with brown marks”.

Cllr Linda Thomas, deputy leader of the council, said: “Quality care and safeguarding our elderly residents is paramount and so we take very seriously the concerns of the national inspectors CQC “We have been working closely with them and the care home but unfortunately the issues raised could not be resolved.

“We have tried to work closely with residents and their families alongside the CQC to help relieve any distress this decision by CQC would cause.”

Ladymead’s director, Zaveed Yousaf, was unavailable for comment last night.

Earlier this week he told The Bolton News the home had done its best to improve standards, adding: “I do not understand how we can go from failing two standards to all 10 in three months.

“We have got the same staff, the same procedures and the same residents.

“I am not saying we are perfect. We know there is always room for improvement but all these authorities have been very heavy-handed with us.

“We always held our residents’ comfort at heart and we always had good care.”