McDonalds food was too fast for one diner - when his meal turned out to be FROZEN

9:00am Thursday 24th May 2012 in Local

A DISGRUNTLED diner claims he was left with a bad taste in his mouth when he discovered that food he ordered from McDonald’s was still frozen.

Zahid Nawaz, aged 37, of Dorking Close, Astley Bridge, ordered a meal for his family from the McDonald’s restaurant in Waters Meeting Road on Saturday night.

But when his 29-year-old wife, Shabana Zahid, opened the veggie deluxe meal, she said, the burger was frozen solid.

Mr Nawaz's two-year-old daughter Sara Zahid was also due to enjoy the meal The allegation is being investigated by Bolton Council’s environmental health department.

He said: “I took the meal home and we couldn’t believe it — the burger was rock solid but had been prepared with mayonnaise and salad.

“It was more annoying because I’d waited in the car park for 20 minutes before the order was even ready.”

Mr Nawaz took the burger straight back to the restaurant where he asked to speak to an area manager.

He said: “I was told there was no manager available and was told exactly the same when I called the next day.

“They offered me a replacement but it’s not about a free meal, it’s about the physical side of finding you’ve been sold a frozen burger. I want a letter of apology.”

A McDonald’s spokesman said: “We apologise if we did not live up to our usual high standards of food quality. When the restaurant team were alerted to this alleged incident, they apologised to the customer and immediately offered to refund and replace the product.”

Mr Nawaz has made a complaint to Bolton Council’s environmental health department.

A council spokesman said: “We can confirm a complaint has been received and it will be investigated.”

Comments (20)

10:43am Thu 24 May 12

brian jones says...

Why has he gone to the press about a frozen burger? It just makes him look like a fool.
Why has he gone to the press about a frozen burger? It just makes him look like a fool. brian jones

11:10am Thu 24 May 12

saj70n says...

why not? Atleast McDonald's will know how thier places are run lot of peaple have problems with them but they just give them a free meal and thats it. VERY LOW STANDARS
why not? Atleast McDonald's will know how thier places are run lot of peaple have problems with them but they just give them a free meal and thats it. VERY LOW STANDARS saj70n

12:09pm Thu 24 May 12

A5HA11 says...

i think Mr Nawaz is trying to make some money out of this hopping that he'll get a pay out if he keeps quite, thing is Mc D's has a massive customer bass and i dont think it really care about a cupple of bugers being frozzen, and its Mc D's for fook sake,its not like its the ritz or 5* restaurant,
i think Mr Nawaz is trying to make some money out of this hopping that he'll get a pay out if he keeps quite, thing is Mc D's has a massive customer bass and i dont think it really care about a cupple of bugers being frozzen, and its Mc D's for fook sake,its not like its the ritz or 5* restaurant, A5HA11

12:47pm Thu 24 May 12

Masterpro85 says...

Fair play to him! All too often these big companies feel they can rectify a situation with a freebie and a refund. Sometimes, it is necessary for people to take things higher in order to ensure better standards for everyone.
Fair play to him! All too often these big companies feel they can rectify a situation with a freebie and a refund. Sometimes, it is necessary for people to take things higher in order to ensure better standards for everyone. Masterpro85

2:58pm Thu 24 May 12

Gaz1262 says...

saj70n wrote:
why not? Atleast McDonald's will know how thier places are run lot of peaple have problems with them but they just give them a free meal and thats it. VERY LOW STANDARS
Richard,
I have to assume English is not your first language. If it is you need to sue your old school.
[quote][p][bold]saj70n[/bold] wrote: why not? Atleast McDonald's will know how thier places are run lot of peaple have problems with them but they just give them a free meal and thats it. VERY LOW STANDARS[/p][/quote]Richard, I have to assume English is not your first language. If it is you need to sue your old school. Gaz1262

3:43pm Thu 24 May 12

wild one says...

were there's a blame there's a claim....
were there's a blame there's a claim.... wild one

5:06pm Thu 24 May 12

shireen says...

If its a regular occurrence then i could understand the grievance. I think the customers had blown this out of proportion. Mistakes do happen,these workers are only human and a refund,apology and a goodwill gesture was offered. Some people have too much time on their hands!!!
If its a regular occurrence then i could understand the grievance. I think the customers had blown this out of proportion. Mistakes do happen,these workers are only human and a refund,apology and a goodwill gesture was offered. Some people have too much time on their hands!!! shireen

5:29pm Thu 24 May 12

toll9 says...

Seems to me someone was taking the p**s
Seems to me someone was taking the p**s toll9

11:03pm Thu 24 May 12

jeanie68 says...

i agree some people do have too much time on their hands bet the consumer is on state benefits and can afford to eat at mcdonalds !!!
i agree some people do have too much time on their hands bet the consumer is on state benefits and can afford to eat at mcdonalds !!! jeanie68

11:46pm Thu 24 May 12

bones0307 says...

if all he wants is a letter of apology then someone give it to him and nothing else,most people would have just accepted an apology and replacement for the error but hey can't please everyone,so c'mon mac-d's give him a letter saying sorry and end his moan
if all he wants is a letter of apology then someone give it to him and nothing else,most people would have just accepted an apology and replacement for the error but hey can't please everyone,so c'mon mac-d's give him a letter saying sorry and end his moan bones0307

11:17am Fri 25 May 12

atlas123 says...

You have to ask what is the complainants motivation..
Several years ago i had a similar experience, i simply wrote to McDs they sent me a letter of apology, a refund and some vouchers.

When i used to run a retail business complaints are inevitable, you cant do everything to everybody's satisfaction all of the time. When things do go wrong the best thing to do is 1st appologuise and it can sometimes seem simple, but ask the customer what they want / what can be done to put it right. The default position is to refund, but it isnt always what the customer wants. We once had a problem where a product damaged a customers carpet on the way home. We paid for the carpet to be cleaned. At the end of it, we still made money, the customer got the item they wanted and the problem sorted. Easy, keeps the world revolving.
You have to ask what is the complainants motivation.. Several years ago i had a similar experience, i simply wrote to McDs they sent me a letter of apology, a refund and some vouchers. When i used to run a retail business complaints are inevitable, you cant do everything to everybody's satisfaction all of the time. When things do go wrong the best thing to do is 1st appologuise and it can sometimes seem simple, but ask the customer what they want / what can be done to put it right. The default position is to refund, but it isnt always what the customer wants. We once had a problem where a product damaged a customers carpet on the way home. We paid for the carpet to be cleaned. At the end of it, we still made money, the customer got the item they wanted and the problem sorted. Easy, keeps the world revolving. atlas123

1:42pm Fri 25 May 12

peace and love 123 says...

McDonalds hey where to start and where to finish i have even heard that some staff spit in food while customer isn't looking.
McDonalds hey where to start and where to finish i have even heard that some staff spit in food while customer isn't looking. peace and love 123

3:52pm Fri 25 May 12

Lancashire always says...

Peace and love.
You have heard ??? are you sure you have the right name shouldn't it be i believe all hearsay ?
Must admit though chomping into a veggi`burger icepop would give me sleepless nights .
Peace and love. You have heard ??? are you sure you have the right name shouldn't it be i believe all hearsay ? Must admit though chomping into a veggi`burger icepop would give me sleepless nights . Lancashire always

3:18pm Sat 26 May 12

Kelly Welly says...

A frozen burger is the least you need to worry about eating McDonalds food! Have you ever stopped to think what crap is inside their junk food? If you want your food laced with all sorts of chemicals, preservatives and additives then go to McDonalds.
A frozen burger is the least you need to worry about eating McDonalds food! Have you ever stopped to think what crap is inside their junk food? If you want your food laced with all sorts of chemicals, preservatives and additives then go to McDonalds. Kelly Welly

12:22pm Sun 27 May 12

shireen says...

peace and love 123 wrote:
McDonalds hey where to start and where to finish i have even heard that some staff spit in food while customer isn't looking.
Well some years ago i heard the same happened at greenhaulghs bakery plant in lostock. Where for some time workers used to spit in pasties etc whilst they was a dispute going on between managers and staff.
[quote][p][bold]peace and love 123[/bold] wrote: McDonalds hey where to start and where to finish i have even heard that some staff spit in food while customer isn't looking.[/p][/quote]Well some years ago i heard the same happened at greenhaulghs bakery plant in lostock. Where for some time workers used to spit in pasties etc whilst they was a dispute going on between managers and staff. shireen

1:05pm Sun 27 May 12

Don Cowan says...

I would'nt touch McDonald's with a barge pole, not just for the bad food but they were one of the main contibuters in America of Noraid a collecting front for the IRA
I would'nt touch McDonald's with a barge pole, not just for the bad food but they were one of the main contibuters in America of Noraid a collecting front for the IRA Don Cowan

5:26pm Mon 28 May 12

redrose211071148 says...

who eats at mcdonalds anyway its not food .
who eats at mcdonalds anyway its not food . redrose211071148

11:09am Tue 29 May 12

C.Morgan says...

Good healthy meal for a 2 year old???????
Good healthy meal for a 2 year old??????? C.Morgan

11:54am Tue 29 May 12

Little Lever Kerry says...

If he took the meal home then why could he not just warm it up in the microwave? If ever I can't finish a large donner on naan I quite often warm it up when I get out of bed the following afternoon. Tastes better if you ask me.
If he took the meal home then why could he not just warm it up in the microwave? If ever I can't finish a large donner on naan I quite often warm it up when I get out of bed the following afternoon. Tastes better if you ask me. Little Lever Kerry

3:46pm Wed 30 May 12

The Bullet says...

jeanie68 wrote:
i agree some people do have too much time on their hands bet the consumer is on state benefits and can afford to eat at mcdonalds !!!
Is this where we are at now? Somebody can buy a McDonalds meal and suddenly they must be bloody rich...and the only way they can get there is by being on state handouts.

Actually this fella is right. Big companies will NOT apologise for anything because they want it legaled first. Im sure this fella would have accepted an apology. Most people just wanted to be treated respectfully.

If McDonalds have failed in their duty of care, then they need to pay the consequences. That is the law. Luckily there was no harm done but imagine the scenario of the child biting down on a frozen burger believing it to be a soft food. I'm not surprised he was furious and i think he has acted more than reasonably.
[quote][p][bold]jeanie68[/bold] wrote: i agree some people do have too much time on their hands bet the consumer is on state benefits and can afford to eat at mcdonalds !!![/p][/quote]Is this where we are at now? Somebody can buy a McDonalds meal and suddenly they must be bloody rich...and the only way they can get there is by being on state handouts. Actually this fella is right. Big companies will NOT apologise for anything because they want it legaled first. Im sure this fella would have accepted an apology. Most people just wanted to be treated respectfully. If McDonalds have failed in their duty of care, then they need to pay the consequences. That is the law. Luckily there was no harm done but imagine the scenario of the child biting down on a frozen burger believing it to be a soft food. I'm not surprised he was furious and i think he has acted more than reasonably. The Bullet

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