McDonalds food was too fast for one diner - when his meal turned out to be FROZEN
9:00am Thursday 24th May 2012 in Local
A DISGRUNTLED diner claims he was left with a bad taste in his mouth when he discovered that food he ordered from McDonald’s was still frozen.
Zahid Nawaz, aged 37, of Dorking Close, Astley Bridge, ordered a meal for his family from the McDonald’s restaurant in Waters Meeting Road on Saturday night.
But when his 29-year-old wife, Shabana Zahid, opened the veggie deluxe meal, she said, the burger was frozen solid.
Mr Nawaz's two-year-old daughter Sara Zahid was also due to enjoy the meal The allegation is being investigated by Bolton Council’s environmental health department.
He said: “I took the meal home and we couldn’t believe it — the burger was rock solid but had been prepared with mayonnaise and salad.
“It was more annoying because I’d waited in the car park for 20 minutes before the order was even ready.”
Mr Nawaz took the burger straight back to the restaurant where he asked to speak to an area manager.
He said: “I was told there was no manager available and was told exactly the same when I called the next day.
“They offered me a replacement but it’s not about a free meal, it’s about the physical side of finding you’ve been sold a frozen burger. I want a letter of apology.”
A McDonald’s spokesman said: “We apologise if we did not live up to our usual high standards of food quality. When the restaurant team were alerted to this alleged incident, they apologised to the customer and immediately offered to refund and replace the product.”
Mr Nawaz has made a complaint to Bolton Council’s environmental health department.
A council spokesman said: “We can confirm a complaint has been received and it will be investigated.”
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