The exterior of the Steigenberger Aqua Magic Hotel in Hurghada, Egypt
THE chief executive of Thomas Cook, Peter Fankhauser, said the family of John and Susan Cooper would "hopefully" find out the cause of their deaths in 10 days, when tests are completed.
The couple, from Burnley, died while staying at the Steigenberger Aqua Magic in the Red Sea resort of Hurghada.
He told Sky News: "We have no real evidence what caused the deaths, but what I can promise is at Thomas Cook we are doing everything to support the family and to support the Egyptian authorities... to get to the bottom of it and to get to the cause.
"There is no evidence that it is a carbon monoxide poisoning. We have no evidence but I don't want to rule out anything before I really know the cause."
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