THE GOVERNMENT’S rail minister has announced that Northern rail passengers will now be able to claim compensation if their train is delayed by more than 15 minutes.

Previously, the Delay Repay scheme only extended to those hit by delays of half an hour, MP Jo Johnson has said that the latest offer will ensure people are “compensated fairly”.

The decision has been supported by regional leaders, with Greater Manchester mayor Andy Burnham welcoming the change.

Announcing the decision, Mr Johnson said: “Passengers deserve a reliable train service, and when things do go wrong it is vital that they are compensated fairly.

“Extending ‘Delay Repay’ to cover 15 minute delays is a major boost for Northern passengers and we are committed to working with train companies across the network to make it as easy as possible for passengers to claim their rightful compensation.

“We are investing in the biggest rail modernisation programme since Victorian times to deliver the improvements that passengers want - more space, and faster, more frequent services. Improving compensation for delays is a key part of this.”


SPECIAL REPORT: Rail bosses pledge to get trains 'back on track'

SPECIAL REPORT: How to get compensation if your train is delayed

SPECIAL REPORT: Northern's £500m new fleet

In response, Mr Burnham said: “Along with Leaders from across the North, I have continually called on the Government to introduce Delay Repay compensation for 15 minute delays so today’s announcement is a welcome one.

“Compensation for delays of 15 to 29 minutes has been available to passengers in London and other parts of the country for some time and its introduction in the North is long overdue.

“Northern passengers have had to put up with seemingly endless misery and this move to ensure more passengers can access a greater level of compensation is the least they deserve.

The 15-minute delay repay scheme was first introduced in London in 2016, and will be rolled out around the country over the next few years.

If you have been subject to a long delay, lasting 15 minutes or more, visit: to find out more about how you can claim your compensation.