PASSENGER satisfaction with rail services has fallen to a 10-year low.
Opinions on train operators Northern and TransPennine Express has 'significantly declined' between September 1 and November 16 2018, according to the National Rail Passenger Survey published by watchdog Transport Focus.
Across the country, as many as one in five rail users were said to be unhappy with their experiences the lowest level since 2008.
Transport Focus blamed worsening punctuality, the timetable chaos of last summer and continued disruption due to strikes and engineering work for causing increased passenger frustration with the railways.
Chief executive Anthony Smith said: "Government and the industry must continue to focus on performance.
"In the longer term the government's Rail Review must bring about fundamental change.
"Passenger irritation at poor performance erodes their most basic trust in the industry."
He added: "A better value for money and more reliable railway must arrive soon for passengers."
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