A mum-of-two was left more than £90 out of pocket for weeks after her Asda online delivery shop came covered in washing up liquid.

Julie Hackley, aged 41, who lives in Hall i'th' Wood, says she struggles to do a food shop in store due to disabilities and instead did a big online monthly food shop.

But when it arrived it, Julie noticed the washing up liquid had burst and rejected two items at the door.

It was not until she took her shopping inside, she found all the items in her shopping were covered in the washing up liquid.

Julie returned the shopping to her local store at Astley Bridge where they took the shopping from her, and she said she was told she would receive a refund.

Two weeks later, Julie said she was still waiting for a refund.

After The Bolton News contacted Asda on a number of occasions the refund landed on Thursday, just one day before the three week mark.

Julie said: “I did an online shop, I have disabilities myself as well as my daughter, so I wasn’t able to get out, so I did an online shop with Asda.

“I got it for same day delivery and the slot was between half past seven and half past eight at night and that came and the washing up liquid had burst in the van.

“So, we rejected two items at the door and everything else seemed ok, we got it into the kitchen to put it away and everything was covered with washing up liquid.

“We took it straight back to Asda, our local store at Astley Bridge, they took it all back and sorted out a refund request and two weeks later and we were still sat waiting for a refund."

She said she was fobbed off when she raised it with store staff

Julie said: “It was our main monthly shop where I get all of our cleaning things and I haven’t been able to do a clothes wash because I have run out of wash tabs, and I can only use the Asda non-bio tabs because mine and my daughter’s skin is sensitive.

“The two items we rejected at the door have already been refunded but the rest of the shopping we took back comes to just under £92 in total."

She said the ordeal made her feel 'frustrated and angry' and out of pocket and at a "loss for what to do".

Emails seen by The Bolton News show that Asda promised a refund on November 3 stating it would take no longer than five days.

The refund landed on November 21.

The Bolton News contacted Asda on a number of occasions but we are still waiting for a response.

If you have a story or something you would like to highlight in the community, please email me at chloe.wilson@newsquest.co.uk or DM me on X @chloewjourno.