Thousands of Virgin Media customers across the UK have reported issues with their broadband this morning, as many have discovered problems with their internet connection.
On Downdetector at around 11am today (February 24) there was a peak of almost 10,000 reports from users - 69% of those were due to "landline internet" problems.
Just after 11.30am, there were still 6,000 reports - 17% of those are said to have "total blackout".
Someone commented: "Can’t access anything on work Laptop from home - internet, Teams, Outlook. However I can still use Alexa etc."
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Another shared: "South Lanarkshire / Glasgow area, completly unable to WFH. Connection unstable, very frustrating."
This person added: "same here issues with working from home, outlook wont connect. North East England."
Over on X, formerly Twitter, a Virgin Media customer wrote: "Looks like Virgin media is down today it’s all over the place."
One user posted: "@virginmedia I hope you're going to reimburse me for my data I have used today, being with o2 data and having my own virgin media broadband down I am using all of my data that I have left.....not helpful."
Someone also asked: "Is Virgin Media internet down/being problematic for anyone else this morning? East London area."
A Virgin Media spokesperson said earlier today: “We’re aware that some customers are experiencing intermittent issues with their services. We apologise for any inconvenience and are working to fix this as a priority.”
However this evening, the company has confirmed services have now been "fully restored".
A spokesperson added: “We have now fully restored services for all customers, following an earlier outage. We would like to apologise again to customers who were impacted for any inconvenience caused.”
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What is Downdetector?
Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
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These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
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