Is Sky still down? Outages on TV and internet continuing

On DownDetector, around 2,000 users have said they are still facing problems this morning.

87% of the problems are related to the TV, 9% are reporting a total blackout, and 5% with Sky internet.

At its peak overnight, more than 30,000 issues were reported on DownDetector.

Sky customers across the country have reported issues (Image: Getty Images)

Sky said it is "sorry some customers had trouble accessing Sky Q last night", but insisted the issue was "quickly resolved, and service has been restored".

The outage was down to a techinal issue causing some Sky Q boxes to go into a standby state.

You can see the full report via DownDector. 

Is Sky still down?

Many users took to social media to share their issues overnight at this morning.

One said: "Selfishly relieved that everyone else’s Sky TV is down as well as it means I won’t have to speak to them over the phone."

Another took to X, saying: "Not me restarting Sky Q and my TV a billion times only to come on here and find out it’s not just me?"

One disappointed customer said: "There's clearly a serious nationwide problem with Sky TV this evening, but Sky have nothing about it on their website, X, Facebook or anywhere else. Very poor customer care."

It is recommended that if a Sky Q box is still stuck in standby, switch off your Sky Q box at the power socket for 30 seconds and back on again which will restore service.

What is Downdetector?

Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.

The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.

Describing itself on its website, Downdetector is “where people go when services don’t jobs" target="_blank">work.”

The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.

You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.

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In short, users can get involved by submitting any issue reports on the platform.

Problem indicators are also collected from social media and other factors on the web, Downdetector explained.

These reports are then validated and analysed in real-time.

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An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.

When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.

Do you use Downdetector? Let us know in the comments.