SIR: I was very surprised to read your article, January 30 about the lady with the gas bill. I go in this Post Office three to four times a week, and always find them very helpful and pleasant and after all it was in her interest to do it right. Most banks etc do have a sort code etc . I also thought the headline was rather large for a shop disagreement.
Last week, a 75-year old-lady was mugged a few yards from this Post Office, and got a small write up in the BEN. I think the BEN should get their priorities right.
Concerned, Bolton
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