A DAMNING inspection report of a Bolton care home has highlighted a catalogue of failures.

The CareQuality Commission’s unannounced inspection of Parkview Nursing and Residential Home in Chorley New Road resulted in Jewelglen Limited, which owns the home, being issued with a formal warning to protect the safety and welfare of the residents.

The report has now been published by the health watchdog.

Concerns raised by the inspectors during the visit on May 14 included: l Some of the residents were said by inspectors to look dehydrated and no evidence could be found of recording fluid or food intake.

l No system was in place to monitor the quality of care and the service provided.

l Loud pop music “blaring out” in the lounge area.

l Bhangra music being played in one resident’s room, and then later an Asian language radio station, despite their first language being English, and the care plan indicating that they liked classical music.

l Some service users said the majority of staff were hard to understand as their first language was not English. The manager said staff had been informed of English language classes to improve their communication but no staff had been interested.

The care home has now been ordered to improve standards by July 16 or the CQC can cancel the service or suspend it, in the most serious of cases.

A financial penalty could be issued or the provider could be prosecuted if sta-ndards are not improved.

But the inspectors found cards and letters thanking staff at the home for their care and support and no residents made any negative comments about the attitude or care of the staff.

Staff were observed spea-king in a polite manner when addressing the residents and a district nurse said instructions are followed by the home.

The home cares for up to 41 residents with physical difficulties.

Speaking after the warning notice was issued, Mahendra Raja, owner of the home, said concerns raised had been addressed and would be in order before the next inspection.