Sainsbury’s will be introducing a major change at its self-checkouts after “reviewing” security measures, but there’s a twist.
The supermarket is set to install cameras above self-service tills, similar to others across the UK.
However, customers will be shown a replay of themselves scanning and bagging their shopping if not done correctly, which has been dubbed 'VAR-style', The Sun reports.
Many shoppers will be used to red flashing signs and members of staff coming over to help if there are issues at supermarket self-checkouts.
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Sainsbury's introduces 'VAR-style' security cameras at self-checkouts
Instead, Sainsbury’s customers will be shown a video feed and told: “Looks like that last item didn’t scan.
“Please check you scanned it correctly before continuing.”
The supermarket has said the new security measure “offers our customers a smooth checkout experience."
But shoppers are not impressed with the announcement, with some saying they “won’t use a self-checkout again.”
Taking to X, formerly Twitter, someone wrote: “What a ‘sh*t’ way to treat customers. I won’t use a self checkout again!"
Another added: “Maybe spend that money on staff... On checkouts.”
One person, according to The Sun, shared: “Thanks to Sainsbury’s, I can now re-live and learn from my packing mistakes.
“I can almost hear (Sky pundit) Jamie Carragher lamenting my positioning.”
A customer also claimed they were sent the warning because the packet of basil they bought was “too light”.
Meanwhile, this user posted: “Yay, more features for people to get unnecessarily angry about.”
A Sainsbury’s spokeswoman said: "We regularly review the security measures in our stores and our decisions to implement them are based on a range of factors, including offering our customers a smooth checkout experience."
Additionally, a retail source explained to The Sun: “It’s a deterrent to shoplifters.
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“Most people have made a genuine mistake while scanning, which is detected by the scales.
“It’s a more gentle reminder than red flashing lights and a member of staff coming over.”
Have you noticed this security camera feature at your local Sainsbury’s? Let us know your thoughts in the comments below.
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