WANDERERS season ticket holders have been informed by the EFL that the current process of issuing promotional codes to stream matches is being altered.

Supporters received an email on Wednesday explaining that the league is seeking to simplify the service and avoid sending out codes which are not being used.

Each email address which is registered with iFollow will now automatically be logged on to watch home games in League Two.

The announcement caused some concern among households that have more than one season ticket registered to an email address, or who use the different codes on different devices. Those fans are being asked to register for a separate iFollow account for each case and then to email the club on iFollow@bwfc.co.uk with the details.

Wanderers’ message to fans, seen by The Bolton News, explained the changes.

“You are receiving this email as a BWFC Season Ticket holder, so far this season we have been sending unique promotional codes per fixture to enable you to watch our home Sky Bet League Two fixtures on the iFollow streaming platform.

“To streamline the service and remove issues redeeming the unique codes on a match by match basis; promotional codes are being discontinued and instead iFollow accounts will be enabled automatically for home Sky Bet League Two fixtures.

“This email was sent to [name redacted] which marries up with a valid iFollow login; therefore please use this email address to login to iFollow BWFC going forward to watch the games.

“Each login will only allow you to watch the stream on a single device.

“Please note, the data for this is being passed to the EFL Digital purely for the purpose of providing access to iFollow. Any supporter that does not wish this to happen should let the club know as soon as possible by emailing iFollow@bwfc.co.uk; but you will no longer be able to receive access to streamed games.

“If you have any queries regarding this change, please email iFollow@bwfc.co.uk”

Meanwhile, problems encountered by fans streaming Tuesday night’s game against Bradford have also been addressed by the club.

Discussions with the EFL have revealed the issue – which left many people unable to watch most of the first half – was down to a third-party company.

Streaming passes for the game are £10 for non-season ticket holders and compensation is now likely to be offered directly from the league.

“The EFL has today provided Bolton Wanderers with an update on the issues that affected a number of supporters’ experience with iFollow last night,” read the statement from Wanderers.

“The service is delivered by Endeavor Streaming, the EFL’s third party streaming partner, who have explained that isolated technical issues on their platform caused the interruptions in service.

“Endeavor have accepted that this level of service is way below the standards expected by the EFL and its clubs and have apologised to the League, its clubs and all supporters who were impacted.

“Whilst it is now understood what led to the outages, the EFL has advised the club that they are continuing to investigate to ensure that the issues do not re-occur. Please note that all users affected will receive an email directly from the EFL regarding compensation.”