I have just spent the morning at the Endoscopy Unit at Royal Bolton.

I would like to congratulate all the staff – from the receptionist to the staff in the waiting area and the staff doing the actual procedure. Too many people are ready to complain about the NHS. The treatment I received was excellent. While waiting my turn for what can really be an embarrassing procedure, I observed the staff and the calm yet professional way they dealt with their tasks. The endoscopy nurses were excellent. Every aspect of the day and treatment was explained patiently. Well done girls. They get 10 stars from me.

Maureen Jubb

Bolton