A COUPLE of days ago I went into Marks and Spencer to buy a bottle of wine. Having paid, I turned for the exit and tripped. The wine bottle went flying and crashed.

Fortunately the bag prevented broken glass from going everywhere, but the wine spread out.

Within 20 seconds, two assistants turned up and soon mopped the wine up with paper towels. Very shortly after, a supervisor arrived and I apologised for causing such fuss.

While we were discussing the situation, another member of staff handed me a bag containing a replacement bottle of the wine. It was made clear there was no charge fas the breakage had clearly resulted from an accident.

Full marks to M&S for their attitude, not to mention their efficiency.

A perfect example of how to turn an occasional customer into a regular.

Stephen Ramsden Red Lane Bolton