Six-year-old boy left with horrific burns after routine verruca treatment

The Bolton News: Leon Bentley and his bandaged foot Leon Bentley and his bandaged foot

A SIX-YEAR-OLD boy was left with horrific burns on his foot after a routine visit to the family doctor.

Rebecca Bentley made an appointment with her son's GP after his feet started to become sore with verrucas.

She and her son, Leon, were given an appointment with Dr Nadia Amir — a GP registrar — at the Heaton Medical Centre, on Monday, February 10.

After inspecting Leon’s verrucas, Dr Amir treated the verrucas with a freeze spray and applicator.

Mum of three Mrs Bentley, aged 37, who also fosters three children, said: “It was so awful what happened. I told her we had tried to treat them using gel and other remedies from the chemist, none of which had worked.

“She then fetched a cylinder of the freezing solutions and just started applying it to his feet. As she did it, I could see the spray streaming down his foot to his ankle.

“I didn’t like to challenge her, but it didn’t look right. I put my hand down to catch the fluid and she nudged my hand away. When she’d finished, Leon seemed okay, so I took him home.”

But that night at their home in Hollywood Road, Smithills, Leon “sobbed and moaned” with pain.

Two days later Mrs Bentley, aged 37, discovered large blisters beneath the verruca on his heel and took him to A&E.


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She added: “It was really upsetting because when I picked him up from school he was in agony and that’s when I realised he had been burned by the freezing fluid.

“It was obviously hurting him. When I took him to A&E, they confirmed it was a burn and dressed it. This kind of freeze spray is clearly a dangerous substance that should be used with extreme care.”

Mrs Bentley has since made an official complaint to the Heaton Medical Centre, which issued an apology.

A surgery spokesman said Dr Amir was on pre-arranged annual leave “for the next few weeks”.

Dr Dharmesh Mistry, a GP partner at the practice, added: “We cannot comment on individual complaints due to patient confidentiality.

“We take all complaints very seriously and have launched our own internal investigation into this matter.”

Comments (17)

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12:15pm Fri 21 Feb 14

oftbewildered2 says...

I am not commenting on this case - but I can remember when I was a kid we had to go to the clinic and they were cut out and iodine applied. Ooooooh
I am not commenting on this case - but I can remember when I was a kid we had to go to the clinic and they were cut out and iodine applied. Ooooooh oftbewildered2
  • Score: 12

1:31pm Fri 21 Feb 14

Donkey Stone says...

oftbewildered2 wrote:
I am not commenting on this case - but I can remember when I was a kid we had to go to the clinic and they were cut out and iodine applied. Ooooooh
Me too. My eyes are still watering.
[quote][p][bold]oftbewildered2[/bold] wrote: I am not commenting on this case - but I can remember when I was a kid we had to go to the clinic and they were cut out and iodine applied. Ooooooh[/p][/quote]Me too. My eyes are still watering. Donkey Stone
  • Score: 11

1:37pm Fri 21 Feb 14

cliff4treasurer says...

Pre arranged leave for a few weeks, cannot comment blah, blah, blah, telling us next they will learn from there mistakes!
Pre arranged leave for a few weeks, cannot comment blah, blah, blah, telling us next they will learn from there mistakes! cliff4treasurer
  • Score: 12

1:56pm Fri 21 Feb 14

sooperjan says...

My daugters had this treatment for warts 20 years ago at a GP in horwich, they are scarred for life, and were in agony for weeks afterwards. its a barbaric practice and had I known how much pain it would cause, I would never have let him do it, there must be a better way
My daugters had this treatment for warts 20 years ago at a GP in horwich, they are scarred for life, and were in agony for weeks afterwards. its a barbaric practice and had I known how much pain it would cause, I would never have let him do it, there must be a better way sooperjan
  • Score: 2

2:55pm Fri 21 Feb 14

dressit says...

Heston medical centre has steadily gone down hill since it started to get so big........when I went there 19 years ago there were 4 doctors who knew you and and you knew them. Now you go you never see the same doctor, the patient centred care is gone....it's a shame as the old doctors took a lot of care of their patients........the chemist has gone down hill as well!
Heston medical centre has steadily gone down hill since it started to get so big........when I went there 19 years ago there were 4 doctors who knew you and and you knew them. Now you go you never see the same doctor, the patient centred care is gone....it's a shame as the old doctors took a lot of care of their patients........the chemist has gone down hill as well! dressit
  • Score: 6

6:08pm Fri 21 Feb 14

beccaboo75 says...

I am Leon's mum, Rebecca. The doctor wrote to me afterwards and won't even admit that it was her mistake. She treats my son’s burn as a normal side effect when this is not a normal side effect when the spray is administered correctly. I could have accepted her apology if she had shown some honesty and humility. Instead, she has contradicted my own account of events and come up with a completely different story that does not match the facts in a clear attempt to escape blame. She stated that the “dribble” must have happened when she was loading the device but she pressed the button down hard throughout the treatment and we could all clearly see the liquid smoking and streaming down. I am not a doctor but I know that you only press the button before applying it to the skin and only enough to saturate the tip of the applicator. If things had happened as she claims, a momentary accidental dribble would certainly not have caused such a severe burn. Her response has just rubbed salt in the wound (excuse the pun) and made me even more angry.
I am Leon's mum, Rebecca. The doctor wrote to me afterwards and won't even admit that it was her mistake. She treats my son’s burn as a normal side effect when this is not a normal side effect when the spray is administered correctly. I could have accepted her apology if she had shown some honesty and humility. Instead, she has contradicted my own account of events and come up with a completely different story that does not match the facts in a clear attempt to escape blame. She stated that the “dribble” must have happened when she was loading the device but she pressed the button down hard throughout the treatment and we could all clearly see the liquid smoking and streaming down. I am not a doctor but I know that you only press the button before applying it to the skin and only enough to saturate the tip of the applicator. If things had happened as she claims, a momentary accidental dribble would certainly not have caused such a severe burn. Her response has just rubbed salt in the wound (excuse the pun) and made me even more angry. beccaboo75
  • Score: 7

6:57pm Fri 21 Feb 14

Andyroost says...

The blisters are perfectly normal around the varucca, the liquid from the flask is liquid nitrogen which kills the varucca by freezing it to the root at minus 212 degrees, it is possible to over spray the area and burn good skin but is only usually superficial, If it was applied by cotton bud its is less likely to run and takes less skill but applied by spray is easy to over spray, Im sure there is little cause for concern and doesnt require a newspaper story, unless of course there is a claim in progress, and liability is being sourced. If a claim is made it should be put in a trust fund for the lads football training when he leaves school. This would set a good example to the lad.
The blisters are perfectly normal around the varucca, the liquid from the flask is liquid nitrogen which kills the varucca by freezing it to the root at minus 212 degrees, it is possible to over spray the area and burn good skin but is only usually superficial, If it was applied by cotton bud its is less likely to run and takes less skill but applied by spray is easy to over spray, Im sure there is little cause for concern and doesnt require a newspaper story, unless of course there is a claim in progress, and liability is being sourced. If a claim is made it should be put in a trust fund for the lads football training when he leaves school. This would set a good example to the lad. Andyroost
  • Score: 6

7:08pm Fri 21 Feb 14

beccaboo75 says...

The blisters were not around the verucca itself. It wasn't just a blister either but a severe and large burn. The spray had an applicator with a bud on the end that is supposed to ensure it only goes on the verucca. The doctor did not apply it correctly. Any idiot could see it was not right. I questioned her and she insisted she knew how to do it but she kept the button pressed down when this is careless and unnecessary. You have to be careful that the liquid does not go on healthy skin - it was pouring down his foot because of the excess caused by her forcing the button down all the time. I have used this treatment on children myself and never burned them because I know how to follow instructions!!
The blisters were not around the verucca itself. It wasn't just a blister either but a severe and large burn. The spray had an applicator with a bud on the end that is supposed to ensure it only goes on the verucca. The doctor did not apply it correctly. Any idiot could see it was not right. I questioned her and she insisted she knew how to do it but she kept the button pressed down when this is careless and unnecessary. You have to be careful that the liquid does not go on healthy skin - it was pouring down his foot because of the excess caused by her forcing the button down all the time. I have used this treatment on children myself and never burned them because I know how to follow instructions!! beccaboo75
  • Score: 1

9:50pm Fri 21 Feb 14

smiley111 says...

:( hope leon feels better soon it sounds awful I remember not being able to get rid of veruccas when i was at high school and went to at least 3 different chiropodists until it was sorted and they all did different things!the worst experience was when a lady called Stella in Bury used to pick it out with the sharp point of her knife and then shove a crystal in the hole which then burnt it and it went all black and i could barely get my shoe on and they still kept coming back must have cost my mum a fortune awful awful things! but when my girls got them i just bazuka that veruca and they never went through i did at all they were lucky it just cleared up straight away! when i took them swimming however with the special rubber sock bought thinking it was right to wear one as i used to as a kid i was astonished to hear the instructor say you dont need that on and i thought no wonder they caught them!
:( hope leon feels better soon it sounds awful I remember not being able to get rid of veruccas when i was at high school and went to at least 3 different chiropodists until it was sorted and they all did different things!the worst experience was when a lady called Stella in Bury used to pick it out with the sharp point of her knife and then shove a crystal in the hole which then burnt it and it went all black and i could barely get my shoe on and they still kept coming back must have cost my mum a fortune awful awful things! but when my girls got them i just bazuka that veruca and they never went through i did at all they were lucky it just cleared up straight away! when i took them swimming however with the special rubber sock bought thinking it was right to wear one as i used to as a kid i was astonished to hear the instructor say you dont need that on and i thought no wonder they caught them! smiley111
  • Score: 5

10:46pm Fri 21 Feb 14

WorldWanderer99 says...

Andyroost wrote:
The blisters are perfectly normal around the varucca, the liquid from the flask is liquid nitrogen which kills the varucca by freezing it to the root at minus 212 degrees, it is possible to over spray the area and burn good skin but is only usually superficial, If it was applied by cotton bud its is less likely to run and takes less skill but applied by spray is easy to over spray, Im sure there is little cause for concern and doesnt require a newspaper story, unless of course there is a claim in progress, and liability is being sourced. If a claim is made it should be put in a trust fund for the lads football training when he leaves school. This would set a good example to the lad.
The blister in question was neither "perfectly normal" nor "around the varucca"...it was between 2&3 inches and covered the entire heel of the foot as well as some of the Achilles area. So before trying to imply what it is so blatantly obvious you are trying to imply, have a think about which facts you have and have not been presented with. Fool.
[quote][p][bold]Andyroost[/bold] wrote: The blisters are perfectly normal around the varucca, the liquid from the flask is liquid nitrogen which kills the varucca by freezing it to the root at minus 212 degrees, it is possible to over spray the area and burn good skin but is only usually superficial, If it was applied by cotton bud its is less likely to run and takes less skill but applied by spray is easy to over spray, Im sure there is little cause for concern and doesnt require a newspaper story, unless of course there is a claim in progress, and liability is being sourced. If a claim is made it should be put in a trust fund for the lads football training when he leaves school. This would set a good example to the lad.[/p][/quote]The blister in question was neither "perfectly normal" nor "around the varucca"...it was between 2&3 inches and covered the entire heel of the foot as well as some of the Achilles area. So before trying to imply what it is so blatantly obvious you are trying to imply, have a think about which facts you have and have not been presented with. Fool. WorldWanderer99
  • Score: 1

11:08pm Fri 21 Feb 14

longballs r us says...

beccaboo75 wrote:
The blisters were not around the verucca itself. It wasn't just a blister either but a severe and large burn. The spray had an applicator with a bud on the end that is supposed to ensure it only goes on the verucca. The doctor did not apply it correctly. Any idiot could see it was not right. I questioned her and she insisted she knew how to do it but she kept the button pressed down when this is careless and unnecessary. You have to be careful that the liquid does not go on healthy skin - it was pouring down his foot because of the excess caused by her forcing the button down all the time. I have used this treatment on children myself and never burned them because I know how to follow instructions!!
“I didn’t like to challenge her, but it didn’t look right. I put my hand down to catch the fluid and she nudged my hand away. When she’d finished, Leon seemed okay, so I took him home.”

Did you question her or did you not? I can see a contracdiction from the report and the comment.
[quote][p][bold]beccaboo75[/bold] wrote: The blisters were not around the verucca itself. It wasn't just a blister either but a severe and large burn. The spray had an applicator with a bud on the end that is supposed to ensure it only goes on the verucca. The doctor did not apply it correctly. Any idiot could see it was not right. I questioned her and she insisted she knew how to do it but she kept the button pressed down when this is careless and unnecessary. You have to be careful that the liquid does not go on healthy skin - it was pouring down his foot because of the excess caused by her forcing the button down all the time. I have used this treatment on children myself and never burned them because I know how to follow instructions!![/p][/quote]“I didn’t like to challenge her, but it didn’t look right. I put my hand down to catch the fluid and she nudged my hand away. When she’d finished, Leon seemed okay, so I took him home.” Did you question her or did you not? I can see a contracdiction from the report and the comment. longballs r us
  • Score: 1

12:03am Sat 22 Feb 14

beccaboo75 says...

longballs r us wrote:
beccaboo75 wrote:
The blisters were not around the verucca itself. It wasn't just a blister either but a severe and large burn. The spray had an applicator with a bud on the end that is supposed to ensure it only goes on the verucca. The doctor did not apply it correctly. Any idiot could see it was not right. I questioned her and she insisted she knew how to do it but she kept the button pressed down when this is careless and unnecessary. You have to be careful that the liquid does not go on healthy skin - it was pouring down his foot because of the excess caused by her forcing the button down all the time. I have used this treatment on children myself and never burned them because I know how to follow instructions!!
“I didn’t like to challenge her, but it didn’t look right. I put my hand down to catch the fluid and she nudged my hand away. When she’d finished, Leon seemed okay, so I took him home.”

Did you question her or did you not? I can see a contracdiction from the report and the comment.
I'm not sure why you are splitting hairs like this. I did ask her if she knew what she was doing. That isn't the same as challenging her. I didn't challenge her or accuse her of doing it wrong. I really wish I had now of course. I wish I had trusted myself, not her, and stopped her. The fact is she did it wrong, won't admit it and my son suffered a lot of pain as a consequence.
[quote][p][bold]longballs r us[/bold] wrote: [quote][p][bold]beccaboo75[/bold] wrote: The blisters were not around the verucca itself. It wasn't just a blister either but a severe and large burn. The spray had an applicator with a bud on the end that is supposed to ensure it only goes on the verucca. The doctor did not apply it correctly. Any idiot could see it was not right. I questioned her and she insisted she knew how to do it but she kept the button pressed down when this is careless and unnecessary. You have to be careful that the liquid does not go on healthy skin - it was pouring down his foot because of the excess caused by her forcing the button down all the time. I have used this treatment on children myself and never burned them because I know how to follow instructions!![/p][/quote]“I didn’t like to challenge her, but it didn’t look right. I put my hand down to catch the fluid and she nudged my hand away. When she’d finished, Leon seemed okay, so I took him home.” Did you question her or did you not? I can see a contracdiction from the report and the comment.[/p][/quote]I'm not sure why you are splitting hairs like this. I did ask her if she knew what she was doing. That isn't the same as challenging her. I didn't challenge her or accuse her of doing it wrong. I really wish I had now of course. I wish I had trusted myself, not her, and stopped her. The fact is she did it wrong, won't admit it and my son suffered a lot of pain as a consequence. beccaboo75
  • Score: 0

12:10pm Sat 22 Feb 14

Boltonresident2012 says...

I used a natural method with my kids - involving lemon essential oil, cotton wool bud and plaster with a hole in the middle.

Worth googling it - there were no problems
I used a natural method with my kids - involving lemon essential oil, cotton wool bud and plaster with a hole in the middle. Worth googling it - there were no problems Boltonresident2012
  • Score: 2

2:06pm Sat 22 Feb 14

boltonnut says...

Just a word of warning to any one who has several children or others living in the same abode,verrucas are contagious.
Just a word of warning to any one who has several children or others living in the same abode,verrucas are contagious. boltonnut
  • Score: 0

8:58pm Sat 22 Feb 14

Puffin-Billy says...

All points to incompetence and callous behaviour by the medic.
All points to incompetence and callous behaviour by the medic. Puffin-Billy
  • Score: -1

6:07pm Sun 23 Feb 14

Ralfsmaggle says...

Andyroost wrote:
The blisters are perfectly normal around the varucca, the liquid from the flask is liquid nitrogen which kills the varucca by freezing it to the root at minus 212 degrees, it is possible to over spray the area and burn good skin but is only usually superficial, If it was applied by cotton bud its is less likely to run and takes less skill but applied by spray is easy to over spray, Im sure there is little cause for concern and doesnt require a newspaper story, unless of course there is a claim in progress, and liability is being sourced. If a claim is made it should be put in a trust fund for the lads football training when he leaves school. This would set a good example to the lad.
What a wombat. !!!!!!!
How do you know there's going to be a claim, how do you know the lad plays football.
your quote -- " This would set a good example to the lad."
I think a doctor doing the procedure correctly would set a good example to the lad. He probably wouldn't step foot in there again.
Let me poor some of this verucca liquid on your head to see if it burns some sense into your dimwit brain.
Get a life,get a job and stop being some sort of expert on this subject..
a**e.
[quote][p][bold]Andyroost[/bold] wrote: The blisters are perfectly normal around the varucca, the liquid from the flask is liquid nitrogen which kills the varucca by freezing it to the root at minus 212 degrees, it is possible to over spray the area and burn good skin but is only usually superficial, If it was applied by cotton bud its is less likely to run and takes less skill but applied by spray is easy to over spray, Im sure there is little cause for concern and doesnt require a newspaper story, unless of course there is a claim in progress, and liability is being sourced. If a claim is made it should be put in a trust fund for the lads football training when he leaves school. This would set a good example to the lad.[/p][/quote]What a wombat. !!!!!!! How do you know there's going to be a claim, how do you know the lad plays football. your quote -- " This would set a good example to the lad." I think a doctor doing the procedure correctly would set a good example to the lad. He probably wouldn't step foot in there again. Let me poor some of this verucca liquid on your head to see if it burns some sense into your dimwit brain. Get a life,get a job and stop being some sort of expert on this subject.. a**e. Ralfsmaggle
  • Score: 1

10:43pm Sun 23 Feb 14

WesthoughtonMum says...

I am very surprised that no one else has pointed out that cryotherapy (the correct name for this therapy) is not recommended for children under age 12 due the risk of burning the much thinner, sensitive skin of children. Which is what happened in this case, sadly. The freeze therapy from Scholl etc that you can buy in the chemist for home use uses a far less cold application and home freeze therapy cannot be compared to cryotherapy such as the type this doctor administered. Doctors should be specifically trained in the use of this therapy, and it certainly should not have been used in 6 year old. My 10 year old was specifically refused this therapy for multiple verrucae due to his age. We spent 2 years getting rid of them with salicylic acid and duct tape. I had a verucca successfully removed with cryotherapy about 5 years ago, by a trained GP. She only touched the verruca area, nowhere else, and I had no unpleasant effects. The doctor should be disciplined for using an unsuitable therapy in a young child.
I am very surprised that no one else has pointed out that cryotherapy (the correct name for this therapy) is not recommended for children under age 12 due the risk of burning the much thinner, sensitive skin of children. Which is what happened in this case, sadly. The freeze therapy from Scholl etc that you can buy in the chemist for home use uses a far less cold application and home freeze therapy cannot be compared to cryotherapy such as the type this doctor administered. Doctors should be specifically trained in the use of this therapy, and it certainly should not have been used in 6 year old. My 10 year old was specifically refused this therapy for multiple verrucae due to his age. We spent 2 years getting rid of them with salicylic acid and duct tape. I had a verucca successfully removed with cryotherapy about 5 years ago, by a trained GP. She only touched the verruca area, nowhere else, and I had no unpleasant effects. The doctor should be disciplined for using an unsuitable therapy in a young child. WesthoughtonMum
  • Score: 1

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