Phone company error cost business thousands of pounds, says Metro Salvage boss

The Bolton News: Lewis Collier, front, with colleagues, from left, Phil Dootson, Lee Tuff and Gaz Crossley Lewis Collier, front, with colleagues, from left, Phil Dootson, Lee Tuff and Gaz Crossley

A FUMING Bolton scrap yard owner says he has lost out on thousands of pounds of trade — because of a mobile phone network glitch.

Terry Walker says Metro Salvage has missed out on potential jobs because customers using the Three network were not able to call the scrap yard’s main switchboard number.

The firm argues that it may have missed as many as 100 calls every day for the last four to six weeks.

Mr Walker said he was left frustrated many times by Three’s “shocking customer services” with the advisors he spoke to all based abroad.

A spokesman for Three apologised for any inconvenience caused by the problem, which has been recently addressed.

It said the fault arose because landline provider TalkTalk, which works with Three, blocked Metro Salvage’s number on its system when the business opted to leave TalkTalk for BT.

Previously, when Three customers called Metro Salvage’s main 01204 388488 number, they were told that it was not in service.

Mr Walker said: “It was beyond frustrating. Their customer services has been absolutely shocking while I’m losing thousands of pounds, with my company under threat.

"I’ve spent more than 25 years building up Metro Salvage and now some new-fangled fancy phone network caused my firm serious damage because it would not address an issue that was its fault.”

Sales consultant Aaron Kelly said: “Aside from the calls, this has had a knock-on impact as some people think we’ve gone out of business.

“Some of our loyal customers have been standing outside, dialling the right number and not being able to get through.”

The main number worked on all other mobile phone networks and landlines.

Metro Salvage, whose main yard is based in Top Waterloo Street, Bolton, buys scrap vehicles and sells on second-hand cars and parts.

Comments (11)

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11:45am Sat 5 Apr 14

questionairre says...

'Sales consultant Aaron Kelly said: “Aside from the calls, this has had a knock-on impact as some people think we’ve gone out of business'.

Everybody seems to be a consultant these days and even a back street cut and shut scrapyard in Bolton has one.

Bull sh**.
'Sales consultant Aaron Kelly said: “Aside from the calls, this has had a knock-on impact as some people think we’ve gone out of business'. Everybody seems to be a consultant these days and even a back street cut and shut scrapyard in Bolton has one. Bull sh**. questionairre
  • Score: 30

12:12pm Sat 5 Apr 14

Chrome1 says...

Ah, potential sales. That old chestnut. Could've been £2.50 even. Also the network glitch (if it is true) would have saved them a lot of calls from customers complaining about the (s)crap they supply. Furthermore, if I'm visiting a scrapyard, I go there personally to check the parts out then toodle on to the competition a bit farther up Waterloo St.
Ah, potential sales. That old chestnut. Could've been £2.50 even. Also the network glitch (if it is true) would have saved them a lot of calls from customers complaining about the (s)crap they supply. Furthermore, if I'm visiting a scrapyard, I go there personally to check the parts out then toodle on to the competition a bit farther up Waterloo St. Chrome1
  • Score: 25

12:48pm Sat 5 Apr 14

miroku says...

Waste of time ringing them anyway, as they'll tell you they have one of what you're looking for regardless of if they do or don't, which also leaves me "frustrated and shocked" Mr Walker.
Waste of time ringing them anyway, as they'll tell you they have one of what you're looking for regardless of if they do or don't, which also leaves me "frustrated and shocked" Mr Walker. miroku
  • Score: 30

1:15pm Sat 5 Apr 14

wsw69 says...

Deal with a lousy outfit like TalkTalk at your peril. It's 'cheap' for a reason. They are substandard and use foreign call centre labour where those people are paid the equivalent of 30pence an hour.

The old motto's of buy cheap buy twice, and you get what you pay for always run true.

My brothers experience with Three in 2005 was abysmal, but whether they have improved since I could not comment.
Deal with a lousy outfit like TalkTalk at your peril. It's 'cheap' for a reason. They are substandard and use foreign call centre labour where those people are paid the equivalent of 30pence an hour. The old motto's of buy cheap buy twice, and you get what you pay for always run true. My brothers experience with Three in 2005 was abysmal, but whether they have improved since I could not comment. wsw69
  • Score: 6

1:25pm Sat 5 Apr 14

wsw69 says...

Ooooops, forgot to add - how does the business KNOW the issue has cost them thousands? The only way I can see them knowing is from the amount of weekly income being dramatically down from previous takings.

If that were to be the case then there is proof of how much they have been affected which brings grounds for a financial loss claim. Oh, and a few more quid for stress and sleepless neets.
Ooooops, forgot to add - how does the business KNOW the issue has cost them thousands? The only way I can see them knowing is from the amount of weekly income being dramatically down from previous takings. If that were to be the case then there is proof of how much they have been affected which brings grounds for a financial loss claim. Oh, and a few more quid for stress and sleepless neets. wsw69
  • Score: 14

1:30pm Sat 5 Apr 14

Wolfie190 says...

questionairre wrote:
'Sales consultant Aaron Kelly said: “Aside from the calls, this has had a knock-on impact as some people think we’ve gone out of business'.

Everybody seems to be a consultant these days and even a back street cut and shut scrapyard in Bolton has one.

Bull sh**.
Along with financial advisers and sales directors, you could walk off the street aged 17 with no experience and become one of these then sacked a month later when youve sold nothing and had no wages but hey you sound important.
[quote][p][bold]questionairre[/bold] wrote: 'Sales consultant Aaron Kelly said: “Aside from the calls, this has had a knock-on impact as some people think we’ve gone out of business'. Everybody seems to be a consultant these days and even a back street cut and shut scrapyard in Bolton has one. Bull sh**.[/p][/quote]Along with financial advisers and sales directors, you could walk off the street aged 17 with no experience and become one of these then sacked a month later when youve sold nothing and had no wages but hey you sound important. Wolfie190
  • Score: 15

1:46pm Sat 5 Apr 14

sarahkjl says...

Haha couldn't of happened to a better company after they stiffed me for my car saying it was going to be scrapped so therefore couldn't have the original price they quoted me then to find it on the road with a new owner 2 months later
Haha couldn't of happened to a better company after they stiffed me for my car saying it was going to be scrapped so therefore couldn't have the original price they quoted me then to find it on the road with a new owner 2 months later sarahkjl
  • Score: 36

3:34pm Sat 5 Apr 14

boltonnut says...

I would blame the loss of potential earnings on the shortage of the (travelling groups) at this present time.Business will be booming again in summer,
I would blame the loss of potential earnings on the shortage of the (travelling groups) at this present time.Business will be booming again in summer, boltonnut
  • Score: 14

10:26pm Sat 5 Apr 14

Comment777 says...

So a company rips off its customers, provides bad customer service, costs customers thousands of pounds and refuses to apologise for its staff's attitude receives some of the same treatment from its telephone service provider...poetic justice.

I do believe the BN have a responsibility to its readers to carry out checks on those on whom it reports on...many of the staff are jailbirds who you should avoid
So a company rips off its customers, provides bad customer service, costs customers thousands of pounds and refuses to apologise for its staff's attitude receives some of the same treatment from its telephone service provider...poetic justice. I do believe the BN have a responsibility to its readers to carry out checks on those on whom it reports on...many of the staff are jailbirds who you should avoid Comment777
  • Score: 19

2:41pm Sun 6 Apr 14

Rememberscarborough says...

We had this problem with Talk Talk who we used for cheap international calls by ringing a separate number. When we moved house Talk Talk took over the entire account and charged us for everything including calls that weren't theirs. We cancelled their account and they blocked the line so we had to change our home phone number completely..

It's quite clearly more than a co-incidence that when you leave them they make your life hell so I'd urge people not to go with them (regardless of the current offer) unless you're prepared to sign for life.
We had this problem with Talk Talk who we used for cheap international calls by ringing a separate number. When we moved house Talk Talk took over the entire account and charged us for everything including calls that weren't theirs. We cancelled their account and they blocked the line so we had to change our home phone number completely.. It's quite clearly more than a co-incidence that when you leave them they make your life hell so I'd urge people not to go with them (regardless of the current offer) unless you're prepared to sign for life. Rememberscarborough
  • Score: -1

9:03pm Sun 6 Apr 14

smiley111 says...

how awful....the staff look worried sick
how awful....the staff look worried sick smiley111
  • Score: 13

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