Health bosses apologise after injured two-year-old waits half an hour for ambulance

Nikki Haslam with son Ethan

Nikki Haslam with son Ethan

First published in News The Bolton News: Photograph of the Author by , reporter

HEALTH chiefs have apologised after a mother was left waiting more than 30 minutes for an ambulance for her injured two-year-old son.

Little Ethan Masters was playing on a trampoline in his back garden on Thursday when he fell off and split his head open.

His mum Nikki Haslam, of Legendre Street, Tonge Moor, phoned 999 at 6.45pm — as she had no transport.

But after half an hour, an ambulance still had not arrived.

It was then that Ethan’s father David Masters arrived at the home and was able to drive him to the Royal Bolton Hospital.

Miss Haslam, aged 25, said: “At the time, I was really annoyed. It’s bad how long they took to come out. When I rang for an ambulance, they said they’d send one out ASAP.

“I’m just glad Ethan’s dad turned up when he did, otherwise it could have been a lot worse.

“I would never want something like this to happen to someone else. Children look up to paramedics and I don’t want them to think badly of the ambulance service.”

Ethan had his cut treated at hospital and has made a steady recovery.

A spokesperson for North West Ambulance said: “We understand that waiting for an ambulance can be distressing and we are sorry for any upset caused to the patient and his family.

“When received, all 999 calls are given a priority rating, based on the information given by the caller, to make sure patients receive the most appropriate response for their needs and those with immediately life-threatening conditions are responded to first.

“We received a call at 6.49pm concerning a male who had fallen off a trampoline and cut his head.

"This call was categorised as not immediately life threatening. We then received a further call at 7.19pm, saying we were no longer needed.

“We urge patients and their families to contact us directly to discuss any concerns they may have.”

Comments (17)

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9:40am Wed 18 Jun 14

filthy6 says...

Not life threatening - what she wanted was a taxi to hospital
Not life threatening - what she wanted was a taxi to hospital filthy6
  • Score: 51

11:52am Wed 18 Jun 14

halocharms says...

In response to the rather negative view expressed above I would like to offer an alternative point of view for consideration. You have a 2 year old baby distressed and dazed crying in pain and bleeding from a head wound. Mother distressed trying to deal with this horrid situation. What would be the first thought ill ring a taxi or I will ring for paramedics who are trained to help my baby a head injury is always treated as potentially serious and whilst thankfully this situation ended well and this beautiful baby is recovering from his experience, it's safe to say that the point we should be debating is not taxi or ambulance but rather why are our hard working paramedics so stretched and understaffed that they cannot respond to a injured child when they require it.?

I know if I where in this mothers position I would have done the same thing I would have called for a paramedic a person trained first responder to help assess and treat accident injury and emergency.
In response to the rather negative view expressed above I would like to offer an alternative point of view for consideration. You have a 2 year old baby distressed and dazed crying in pain and bleeding from a head wound. Mother distressed trying to deal with this horrid situation. What would be the first thought ill ring a taxi or I will ring for paramedics who are trained to help my baby a head injury is always treated as potentially serious and whilst thankfully this situation ended well and this beautiful baby is recovering from his experience, it's safe to say that the point we should be debating is not taxi or ambulance but rather why are our hard working paramedics so stretched and understaffed that they cannot respond to a injured child when they require it.? I know if I where in this mothers position I would have done the same thing I would have called for a paramedic a person trained first responder to help assess and treat accident injury and emergency. halocharms
  • Score: -22

12:04pm Wed 18 Jun 14

mattaiuseire says...

999 is for emergencies. If it was a real emergency she wouldn't have had the time to think 'Oh I'll just ring the ambulance service back now and tell them I don't need them anymore because hubby is here to drive us'.

Get the lad to A&E and queue up with everyone else and stop wasting peoples time there could be someone out there that needed an ambulance in a real emergency!!!
999 is for emergencies. If it was a real emergency she wouldn't have had the time to think 'Oh I'll just ring the ambulance service back now and tell them I don't need them anymore because hubby is here to drive us'. Get the lad to A&E and queue up with everyone else and stop wasting peoples time there could be someone out there that needed an ambulance in a real emergency!!! mattaiuseire
  • Score: 36

12:25pm Wed 18 Jun 14

The Running Man says...

Bit more supervision around a trampoline and a bit of knowledge of first aid might have come in handy. Take some responsibility, please!
Bit more supervision around a trampoline and a bit of knowledge of first aid might have come in handy. Take some responsibility, please! The Running Man
  • Score: 33

12:45pm Wed 18 Jun 14

boltonnut says...

I hope the little tyke is ok and is recovering from his nasty experience.Why do people wait so long in getting treatment for their children,get a taxi or ask a neighbour for help to get to the hospital arrange communication with family or spouse,(that's a redundant word these days).Now on to the two pieces of excrement who broke "their baby's" arm in two places and let it suffer for ten days.They were let off because they didn't know which one did it,they both are guilty of child abuse and child neglect and should be sentenced accordingly.They were fined 500 pounds and set free to terrorize "their"two children at their leisure.This is one sick judge who passed that non sentence.Sterilizati
on was mentioned in the article,euthanasia for these two would be more fitting,put them out of their misery.
I hope the little tyke is ok and is recovering from his nasty experience.Why do people wait so long in getting treatment for their children,get a taxi or ask a neighbour for help to get to the hospital arrange communication with family or spouse,(that's a redundant word these days).Now on to the two pieces of excrement who broke "their baby's" arm in two places and let it suffer for ten days.They were let off because they didn't know which one did it,they both are guilty of child abuse and child neglect and should be sentenced accordingly.They were fined 500 pounds and set free to terrorize "their"two children at their leisure.This is one sick judge who passed that non sentence.Sterilizati on was mentioned in the article,euthanasia for these two would be more fitting,put them out of their misery. boltonnut
  • Score: 21

3:37pm Wed 18 Jun 14

JBJBJBJBJB says...

halocharms wrote:
In response to the rather negative view expressed above I would like to offer an alternative point of view for consideration. You have a 2 year old baby distressed and dazed crying in pain and bleeding from a head wound. Mother distressed trying to deal with this horrid situation. What would be the first thought ill ring a taxi or I will ring for paramedics who are trained to help my baby a head injury is always treated as potentially serious and whilst thankfully this situation ended well and this beautiful baby is recovering from his experience, it's safe to say that the point we should be debating is not taxi or ambulance but rather why are our hard working paramedics so stretched and understaffed that they cannot respond to a injured child when they require it.?

I know if I where in this mothers position I would have done the same thing I would have called for a paramedic a person trained first responder to help assess and treat accident injury and emergency.
"Rather why are our hard working paramedics so stretched..."

It's ironic that the cause of 999 delays are perfectly exemplified by the case in the article. This was a transport issue as stated. 999 wasn't needed, as proved by what actually happened.
[quote][p][bold]halocharms[/bold] wrote: In response to the rather negative view expressed above I would like to offer an alternative point of view for consideration. You have a 2 year old baby distressed and dazed crying in pain and bleeding from a head wound. Mother distressed trying to deal with this horrid situation. What would be the first thought ill ring a taxi or I will ring for paramedics who are trained to help my baby a head injury is always treated as potentially serious and whilst thankfully this situation ended well and this beautiful baby is recovering from his experience, it's safe to say that the point we should be debating is not taxi or ambulance but rather why are our hard working paramedics so stretched and understaffed that they cannot respond to a injured child when they require it.? I know if I where in this mothers position I would have done the same thing I would have called for a paramedic a person trained first responder to help assess and treat accident injury and emergency.[/p][/quote]"Rather why are our hard working paramedics so stretched..." It's ironic that the cause of 999 delays are perfectly exemplified by the case in the article. This was a transport issue as stated. 999 wasn't needed, as proved by what actually happened. JBJBJBJBJB
  • Score: 19

3:56pm Wed 18 Jun 14

swager123 says...

if you had a safety net round the trampoline in the first place this would not of happend !! glad he's ok though !!
if you had a safety net round the trampoline in the first place this would not of happend !! glad he's ok though !! swager123
  • Score: 13

5:18pm Wed 18 Jun 14

Boltonresident2012 says...

I would have given it 20 mins or so and then got a taxi, possible concussion and whatever else could happen with head injury. Not worth the risk of leaving it.
I would have given it 20 mins or so and then got a taxi, possible concussion and whatever else could happen with head injury. Not worth the risk of leaving it. Boltonresident2012
  • Score: -2

6:03pm Wed 18 Jun 14

MrsB11 says...

So, basically she wanted a lift to hospital? And now sees it fit to slate the paramedics because someone had a life threatening injury/condition and took priority over her son? How dare someone be in a worst state than her son. Firstly, why hasn't she got a safety net? and secondly, you never take your eyes off a 2 year old, especially if they're on a bloody trampoline!! I'm surprised at BN for publishing this tripe
So, basically she wanted a lift to hospital? And now sees it fit to slate the paramedics because someone had a life threatening injury/condition and took priority over her son? How dare someone be in a worst state than her son. Firstly, why hasn't she got a safety net? and secondly, you never take your eyes off a 2 year old, especially if they're on a bloody trampoline!! I'm surprised at BN for publishing this tripe MrsB11
  • Score: 18

7:18pm Wed 18 Jun 14

nikkihaslam1989 says...

Let's get this straight your all slating me cos I rang an ambulance for my son who had a head injury baring In mind we didn't no how serious it was and luckily it wasn't serious, I am not sitting here slating paramedics I'm just stating a fact, any normal parent in my situation would do exactly as I did, and the trampoline has a safety net around it so I won't be made out to be a bad parent to people who don't no me and don't the facts end of
Let's get this straight your all slating me cos I rang an ambulance for my son who had a head injury baring In mind we didn't no how serious it was and luckily it wasn't serious, I am not sitting here slating paramedics I'm just stating a fact, any normal parent in my situation would do exactly as I did, and the trampoline has a safety net around it so I won't be made out to be a bad parent to people who don't no me and don't the facts end of nikkihaslam1989
  • Score: -15

8:27pm Wed 18 Jun 14

sueie1 says...

My boy is almost 2, there is no way I would have him on a trampoline with or without a net, they are dangerous for any age, nevermind a baby
My boy is almost 2, there is no way I would have him on a trampoline with or without a net, they are dangerous for any age, nevermind a baby sueie1
  • Score: 10

8:54pm Wed 18 Jun 14

shazzabaz says...

boltonnut wrote:
I hope the little tyke is ok and is recovering from his nasty experience.Why do people wait so long in getting treatment for their children,get a taxi or ask a neighbour for help to get to the hospital arrange communication with family or spouse,(that's a redundant word these days).Now on to the two pieces of excrement who broke "their baby's" arm in two places and let it suffer for ten days.They were let off because they didn't know which one did it,they both are guilty of child abuse and child neglect and should be sentenced accordingly.They were fined 500 pounds and set free to terrorize "their"two children at their leisure.This is one sick judge who passed that non sentence.Sterilizati

on was mentioned in the article,euthanasia for these two would be more fitting,put them out of their misery.
If you'd read the news report properly you would know that the parents in question have had their children taken from them. They have also been named and shamed and will be treated like lepers by most people that know them.
[quote][p][bold]boltonnut[/bold] wrote: I hope the little tyke is ok and is recovering from his nasty experience.Why do people wait so long in getting treatment for their children,get a taxi or ask a neighbour for help to get to the hospital arrange communication with family or spouse,(that's a redundant word these days).Now on to the two pieces of excrement who broke "their baby's" arm in two places and let it suffer for ten days.They were let off because they didn't know which one did it,they both are guilty of child abuse and child neglect and should be sentenced accordingly.They were fined 500 pounds and set free to terrorize "their"two children at their leisure.This is one sick judge who passed that non sentence.Sterilizati on was mentioned in the article,euthanasia for these two would be more fitting,put them out of their misery.[/p][/quote]If you'd read the news report properly you would know that the parents in question have had their children taken from them. They have also been named and shamed and will be treated like lepers by most people that know them. shazzabaz
  • Score: 3

9:10pm Wed 18 Jun 14

dawnm1 says...

I waited 90 min for a 999 ambulance for chest pain on a pre-existing heart condition. It took that long the paramedic raised the issue with there control
I waited 90 min for a 999 ambulance for chest pain on a pre-existing heart condition. It took that long the paramedic raised the issue with there control dawnm1
  • Score: -1

9:32pm Wed 18 Jun 14

nikkihaslam1989 says...

You lot have nothing better to do than criticise people I did what was best for my son and in my eyes ringing an ambulance was the best thing to do as in was shook up and he was distressed, so my I didn't just want a lift to the hospital If I did I would of got a taxi it was in my son's best interest to get an ambulance as I didn't no how bad the head injury was but you lot are judging a mum for ringing an ambulance you ambulance re ambulance tell very sad
You lot have nothing better to do than criticise people I did what was best for my son and in my eyes ringing an ambulance was the best thing to do as in was shook up and he was distressed, so my I didn't just want a lift to the hospital If I did I would of got a taxi it was in my son's best interest to get an ambulance as I didn't no how bad the head injury was but you lot are judging a mum for ringing an ambulance you ambulance re ambulance tell very sad nikkihaslam1989
  • Score: -4

9:43pm Wed 18 Jun 14

MrsB11 says...

sueie1 wrote:
My boy is almost 2, there is no way I would have him on a trampoline with or without a net, they are dangerous for any age, nevermind a baby
At the end of the day, you were wrong going to the BN about this and making the (already over stretched) paramedics out to be in the wrong. The BN should have also told you to sling your hook over such a story. There could have been someone having a heart attack or a serious RTA for all you know. Why should your child take priority over people who do need immediate medical attention for something life threatening? It certainly isn't their fault that you don't have transport, money for a taxi or someone to run you to hospital.
[quote][p][bold]sueie1[/bold] wrote: My boy is almost 2, there is no way I would have him on a trampoline with or without a net, they are dangerous for any age, nevermind a baby[/p][/quote]At the end of the day, you were wrong going to the BN about this and making the (already over stretched) paramedics out to be in the wrong. The BN should have also told you to sling your hook over such a story. There could have been someone having a heart attack or a serious RTA for all you know. Why should your child take priority over people who do need immediate medical attention for something life threatening? It certainly isn't their fault that you don't have transport, money for a taxi or someone to run you to hospital. MrsB11
  • Score: 8

10:23pm Wed 18 Jun 14

helste says...

Is the said safety net the one in the photo that looks ripped and not at all safe?
Is the said safety net the one in the photo that looks ripped and not at all safe? helste
  • Score: 5

1:29pm Thu 19 Jun 14

marco999 says...

You don't put a 2 year old on a trampoline regardless of safety net, their bones aren't yet developed and their co-ordination is still shaky - it is an accident waiting to happen. The American Academy of Pediatrics (AAP) have strongly discouraged their use and the Royal society for the prevention of accidents has also said that children under 6 should not be allowed on certain trampolines for risk of injury.
You don't put a 2 year old on a trampoline regardless of safety net, their bones aren't yet developed and their co-ordination is still shaky - it is an accident waiting to happen. The American Academy of Pediatrics (AAP) have strongly discouraged their use and the Royal society for the prevention of accidents has also said that children under 6 should not be allowed on certain trampolines for risk of injury. marco999
  • Score: 0

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