Cuban hotel agrees to refund Farnworth couple after charging them £4,000 for broken TV

Wesley and Heather Dyson

Wesley and Heather Dyson

First published in News The Bolton News: Photograph of the Author by , reporter

A FORMER soldier who was charged £4,000 to replace a television which was broken while he was on his honeymoon has been told the hotel he was staying at has agreed to refund the full amount.

Wesley Dyson, who was staying at the Cuban resort of Holguin at the Paradisus del Rio D’Oro with his wife Heather, has been informed by travel company Thomas Cook that the hotel will pay him back the £4,000.

The Farnworth couple were told on the last day of their trip that a damaged TV had been found in their hotel room.

Mr Dyson was told he would have to pay 10 times the value of the TV – 6,600 Cuban pesos or about £4,000 – or he would not be given back his passport.

Mr Dyson told The Bolton News that, after landing back in the UK, he put in a travel insurance claim with Thomas Cook, on the grounds that the damage caused was accidental.

The hotel has since agreed to give Mr Dyson his money back.

A Thomas Cook spokesman said: “Due to the nature of this incident, we have remained in conversation with the hotel and Mr Dyson directly with regards to this matter.

“Mr Dyson was contacted this week to advise that the hotel has agreed to refund the full amount, and we have passed his details on to the hotel to enable them to resolve this with him directly.

“Mr Dyson has been advised that we will keep him informed of any further developments where required.”

Comments (4)

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12:48pm Mon 11 Aug 14

brian jones says...

Way to go, BN. Make the story more emotive by mentioning the man is a former soldier. Would you have bothered with his occupation if he'd been a greengrocer or office clerk?
Way to go, BN. Make the story more emotive by mentioning the man is a former soldier. Would you have bothered with his occupation if he'd been a greengrocer or office clerk? brian jones
  • Score: 24

12:56pm Mon 11 Aug 14

Newonhojeel says...

Or a fluffer.
Or a fluffer. Newonhojeel
  • Score: 18

3:07pm Mon 11 Aug 14

mattaiuseire says...

I remember the original article said that they both were "unaware of any damage being caused to the TV when they left"...

That story has changed then! Well done for con...vincing the insurance company!
I remember the original article said that they both were "unaware of any damage being caused to the TV when they left"... That story has changed then! Well done for con...vincing the insurance company! mattaiuseire
  • Score: 11

4:45pm Mon 11 Aug 14

Beckyw says...

Did they really need to charge them 10 times the amount???
Did they really need to charge them 10 times the amount??? Beckyw
  • Score: 1

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