Anger over Wanderers ticket ‘double payment’

First published in News

A Wanderers season ticket holder was warned he would not be able to enter the Reebok Stadium for a match — if he did not rectify a blunder which was none of his doing.

Stephen Ormerod, from Tonge Moor, received a letter from Bolton Wanderers informing him he was one of a “small number” of season ticket holders whose monthly payment of £33.40 was not processed in August.

The letter, from the club’s sales team, was sent in September and stated the outstanding money would have be paid or the season ticket would be blocked for the Whites’ clash against Leeds last Tuesday. Mr Ormerod was forced to pay two instalments in one month or risk missing the game.

The 52-year-old probation worker said: “If the club didn’t take an instalment out and notified us a month later you would have thought they would give people another month to pay. I had to put the money on my credit card. The season ticket payments are due to finish in January. The club could have taken the extra payment in February.

A club spokesman said 5,000 fan signed up to the direct debit scheme with Bolton Central.

They added: “There are always a small number of payment queries each month. These can result from changed bank accounts, failed payments as well as non-collected payments.

“We employ a full-time direct debit administrator and it is her job to assist the supporters with their payment queries and ensure the smooth running of the scheme.

“In regards to the additional payment being taken in September, we start a new set of direct debit payments in March/April and our supporters might otherwise end paying two lots of payments in one month.”

Comments (4)

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10:08am Tue 9 Oct 12

BWFC71 says...

Typical of the club, especially the way its run nowadays.

Shoddy accounts department
Shoddy team manager
Shoddy backroom staff
Shoddy Director (who owns his own businesses as well and would fire someone if results were crap so why do the opposite here???)
Shoddy owner for now caring
Typical of the club, especially the way its run nowadays. Shoddy accounts department Shoddy team manager Shoddy backroom staff Shoddy Director (who owns his own businesses as well and would fire someone if results were crap so why do the opposite here???) Shoddy owner for now caring BWFC71
  • Score: 2

12:40pm Tue 9 Oct 12

Michael123 says...

I have not seen a match at the Reebok since not being allowed into the ground for the match between Bolton V Arsenal in the Big Sam era which we won 2.0

As a season ticket holder in every previous year up to the days before entering the old 4th Divsion I arrived at the Arsenal game with my season ticket card for the previous year by mistake. I admit this was my fault, but the club were just not interested and despite the fact that I had no money or mobile phone I was forced to wait ouside in the rain and wait for my brother at the end of the match. The club would not make any adress over the sound system or allow me to phone my wife on her mobile so that she could bring the correct ticket.

I had been following BWFC home and away for more years than i can remember. The homely feel of the club has gone and so have I.

I will always support BWFC AS ITS INPOSSIBLE to follow any other club., but I will never go out of my way to watch them. I did complain at the time but got no response.
I have not seen a match at the Reebok since not being allowed into the ground for the match between Bolton V Arsenal in the Big Sam era which we won 2.0 As a season ticket holder in every previous year up to the days before entering the old 4th Divsion I arrived at the Arsenal game with my season ticket card for the previous year by mistake. I admit this was my fault, but the club were just not interested and despite the fact that I had no money or mobile phone I was forced to wait ouside in the rain and wait for my brother at the end of the match. The club would not make any adress over the sound system or allow me to phone my wife on her mobile so that she could bring the correct ticket. I had been following BWFC home and away for more years than i can remember. The homely feel of the club has gone and so have I. I will always support BWFC AS ITS INPOSSIBLE to follow any other club., but I will never go out of my way to watch them. I did complain at the time but got no response. Michael123
  • Score: 2

6:06pm Tue 9 Oct 12

Gaz1262 says...

I have to say the tone of these remarks are backed up by my own experiences. The Central ticket office staff are rude arrogant and I can guarantee have never undergone any customer service training. (If they have then BW should as for their money back). I was once refused admission after my child had gone in first. The turnstile clown had double scanned my season ticket and as a result it wouldn't allow me in. No supervisor available, child distraught and they didn't care. Listen up BWFC you are lacking in respect for the revenue suppliers. I suggest the new finance manager take a long hard look at this operation. Also the free-loader pay nowt for ticket merchants are better provided for than the genuine fee paying fans.
I have to say the tone of these remarks are backed up by my own experiences. The Central ticket office staff are rude arrogant and I can guarantee have never undergone any customer service training. (If they have then BW should as for their money back). I was once refused admission after my child had gone in first. The turnstile clown had double scanned my season ticket and as a result it wouldn't allow me in. No supervisor available, child distraught and they didn't care. Listen up BWFC you are lacking in respect for the revenue suppliers. I suggest the new finance manager take a long hard look at this operation. Also the free-loader pay nowt for ticket merchants are better provided for than the genuine fee paying fans. Gaz1262
  • Score: 0

12:56am Wed 10 Oct 12

alecfranco says...

It seems to me B.W.F.C employ "JOBSWORTHS". Enough said. ;-(
It seems to me B.W.F.C employ "JOBSWORTHS". Enough said. ;-( alecfranco
  • Score: 0

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