Police are answering 999 calls quicker, new figures show

Police are answering 999 calls quicker, new figures show

Police are answering 999 calls quicker, new figures show

First published in Crime The Bolton News: Photograph of the Author by , Reporter

POLICE operators are answering 999 calls quicker, according to new figures.

Last year, Greater Manchester Police chiefs admitted they could improve after it emerged staff took longer than a minute to answer 7,859 emergency calls in the 12 months up to the end of October, 2012.

To address the issue, they took on more call handlers.

The Bolton News has obtained the latest statistics using the Freedom of Information Act and they show an improvement in most areas.

The number of 999 calls not answered within a minute in the 12 months up to the end of October, 2013, was 7,094 — 1.4 per cent compared with 1.6 per cent the previous year.

In all, 92 per cent of calls were answered within 10 seconds compared with 91 per cent the previous year and the force answered calls faster in the summer than in the previous summer.

On average, there were 55 calls every minute throughout the year and the busiest month was July, when an average of 1,616 were made per day.

There were no statistics covering only Bolton.

Cllr Derek Burrows, Bolton Council’s crime and community safety representative, said: “It is good to see that, while there has been an increase in the number of calls, the speed of which they are being answered has improved.

“I am sure Greater Manchester Police will be looking for further improvements.”

Diane Grandidge, Greater Manchester Police’s operational communications branch manager said: “We constantly aim to improve the service we give to the people of Greater Manchester, and the improvement in the speed with which we answer and deal with 999 calls is a good indicator of this.

“The call-handling role is a very challenging one, but we pride ourselves on having a high calibre of staff who are very dedicated to providing a great service on behalf of Greater Manchester Police.”

Comments (8)

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10:05am Fri 2 May 14

Jim271 says...

Total rubbish, there's a difference between answering the call and actually turning up.
Total rubbish, there's a difference between answering the call and actually turning up. Jim271
  • Score: 8

10:33am Fri 2 May 14

Gore Seer says...

I Witnessed A Stolen Car Being Dumped, I Immediately Phone The None Emergency New Number, On My Mobile, Wait I Will Put You Threw To Bolton Police, I Had A Tenner On My Phone, All Ten Spent Waiting Bolton Police Never Answered My Call. I Witness A Brick Throw Threw A Car Window On Thine Street, I Saw A Police Transit Van Told Police Officer What I Witness, Officer Told Me Its Up To Owner To Phone The Police, And Drove Of Leaving The Car.
I Witnessed A Stolen Car Being Dumped, I Immediately Phone The None Emergency New Number, On My Mobile, Wait I Will Put You Threw To Bolton Police, I Had A Tenner On My Phone, All Ten Spent Waiting Bolton Police Never Answered My Call. I Witness A Brick Throw Threw A Car Window On Thine Street, I Saw A Police Transit Van Told Police Officer What I Witness, Officer Told Me Its Up To Owner To Phone The Police, And Drove Of Leaving The Car. Gore Seer
  • Score: 2

11:11am Fri 2 May 14

Carl84 says...

Gore Seer wrote:
I Witnessed A Stolen Car Being Dumped, I Immediately Phone The None Emergency New Number, On My Mobile, Wait I Will Put You Threw To Bolton Police, I Had A Tenner On My Phone, All Ten Spent Waiting Bolton Police Never Answered My Call. I Witness A Brick Throw Threw A Car Window On Thine Street, I Saw A Police Transit Van Told Police Officer What I Witness, Officer Told Me Its Up To Owner To Phone The Police, And Drove Of Leaving The Car.
If you'd have phoned the new non emergency number (101) then I think it costs a one-off fee of around 12 pence. It doesn't matter how long you're on the phone for.

Just worth remembering.
[quote][p][bold]Gore Seer[/bold] wrote: I Witnessed A Stolen Car Being Dumped, I Immediately Phone The None Emergency New Number, On My Mobile, Wait I Will Put You Threw To Bolton Police, I Had A Tenner On My Phone, All Ten Spent Waiting Bolton Police Never Answered My Call. I Witness A Brick Throw Threw A Car Window On Thine Street, I Saw A Police Transit Van Told Police Officer What I Witness, Officer Told Me Its Up To Owner To Phone The Police, And Drove Of Leaving The Car.[/p][/quote]If you'd have phoned the new non emergency number (101) then I think it costs a one-off fee of around 12 pence. It doesn't matter how long you're on the phone for. Just worth remembering. Carl84
  • Score: 4

11:13am Fri 2 May 14

Carl84 says...

Jim271 wrote:
Total rubbish, there's a difference between answering the call and actually turning up.
Of course there is, but that's not what the article is about. It's about the time it takes to answer the call, so not total rubbish at all.
[quote][p][bold]Jim271[/bold] wrote: Total rubbish, there's a difference between answering the call and actually turning up.[/p][/quote]Of course there is, but that's not what the article is about. It's about the time it takes to answer the call, so not total rubbish at all. Carl84
  • Score: -4

11:28am Fri 2 May 14

Wolfie190 says...

Then two weeks to give you a crime number.
Then two weeks to give you a crime number. Wolfie190
  • Score: 4

11:37am Fri 2 May 14

bwfc58 says...

I know this as nothing to do with this waste of time story, but can anyone please tell me what happened to the Natasha's story that was on last-night as it seems Bolton news as taken the story and comments off line which is strange and if you are reading this Natasha I do hope it all works out for you and your Son.
I know this as nothing to do with this waste of time story, but can anyone please tell me what happened to the Natasha's story that was on last-night as it seems Bolton news as taken the story and comments off line which is strange and if you are reading this Natasha I do hope it all works out for you and your Son. bwfc58
  • Score: 4

5:46pm Fri 2 May 14

mr.mark.c says...

bwfc58 wrote:
I know this as nothing to do with this waste of time story, but can anyone please tell me what happened to the Natasha's story that was on last-night as it seems Bolton news as taken the story and comments off line which is strange and if you are reading this Natasha I do hope it all works out for you and your Son.
Probably because the story was about bedroom tax yet she said she didn't claim benefits, not that it bothers me if she does, that's why we pay NI.
[quote][p][bold]bwfc58[/bold] wrote: I know this as nothing to do with this waste of time story, but can anyone please tell me what happened to the Natasha's story that was on last-night as it seems Bolton news as taken the story and comments off line which is strange and if you are reading this Natasha I do hope it all works out for you and your Son.[/p][/quote]Probably because the story was about bedroom tax yet she said she didn't claim benefits, not that it bothers me if she does, that's why we pay NI. mr.mark.c
  • Score: 3

6:49pm Fri 2 May 14

bwfc58 says...

I totally agree with you mr.mark.c.
I totally agree with you mr.mark.c. bwfc58
  • Score: 4

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